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Drivers & Software

nickpap
Journeyman III
Journeyman III

Re: Error in amd_software_2.03.12.0657?

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I have the same problem, stuck at 0%

stuck1.jpg

stuck2.jpg

krzyhox
Adept I
Adept I

Re: Error in amd_software_2.03.12.0657?

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I have the same ;(

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amdmatt
Community Manager
Community Manager

Re: Error in amd_software_2.03.12.0657?

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If the installer is getting stuck at 0%, please could you provide the following information to aid debug?

Example provided below. 

• Motherboard make & model: ASUS Prime X370-Pro
• BIOS version: 5220
• Graphics card and driver version: Radeon Pro WX 7100 | Driver Radeon Pro Software for Enterprise 20.Q1.1
• Windows version and build number: Windows 10 Pro build 18363.720
• Anti Virus installed: Windows Defender

mamoel
Journeyman III
Journeyman III

Re: Error in amd_software_2.03.12.0657?

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• Motherboard make & model: Gigabyte X570 AORUS PRO (rev. 1.x)
• BIOS version: F12e
• Graphics card and driver version: NVIDIA GeForce 442.74
• Windows version and build number: Windows 10 Pro build 18363.720
• Anti Virus installed: Bitdefender Antivirus Plus

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genrabbit
Adept II
Adept II

Re: Error in amd_software_2.03.12.0657?

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Rig #1

Motherboard: ASUS ROG Strix X570-F Gaming, S-AM4

Bios : (latest) 1405 - AMD AGESA Combo-AM4 1.0.0.4

Graphic Card : Radeon Radeon VII -->> Diver 20.3.1

OS : Windows 10 Pro build 18363.720

Antivirus : Windows Defender(all up to date) + Malware Bytes 4.1.0 (latest)

Rig #2

Motherboard : MSI Tomahawk B450

Bios (Latest) 7C02v1D - AMD ComboPI1.0.0.4 Patch B (SMU v46.54)

Graphic Card AMD 480

OS : Windows  10 Pro build 18363.720

Antivirus : Windows Defender(all up to date)


I have a  third rig aswell with a x370, but I won't bother to have the same hassle there.. Only update graphic Drivers to 20.3.1 for my Radeon 390 card

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accn
Elite
Elite

Re: Error in amd_software_2.03.12.0657?

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• Motherboard make & model: ASUS Prime B350M-A
• BIOS version: 5220
• Graphics card and driver version: Radeon RX5700 | Driver Adrenalin 20.3.1
• Windows version and build number: Windows 10 Pro build 18363.592
• Anti Virus installed: Windows Defender

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raycamui
Adept I
Adept I

Re: Error in amd_software_2.03.12.0657?

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• Motherboard make & model: ASUS TUF GAMING X570-PLUS (WI-FI)
• BIOS version: 1405 (AGESA 1.0.0.4 patch B)
• Graphics card and driver version: Radeon RX 5700 XT | Driver Radeon Software Adrenalin 2020 20.3.1
• Windows version and build number: Windows 10 Pro build 18363.720
• Anti Virus installed: Norton 360

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dkenguru
Journeyman III
Journeyman III

Re: Error in amd_software_2.03.12.0657?

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• Motherboard make & model: Gigabyte X570 I AORUS PRO WIFI
• BIOS version: F12e
• Graphics card and driver version: Radeon RX5500XT | Driver Radeon Software Adrenalin 2020 20.3.1
• Windows version and build number: Windows 10 Home build 19041.153
• Anti Virus installed: Windows Defender

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hauser_ger
Adept III
Adept III

Re: Error in amd_software_2.03.12.0657?

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Same issue here. Stuck at 0%.

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alseu
Challenger
Challenger

Re: Error in amd_software_2.03.12.0657?

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PC #1 
• Motherboard make & model: MSI B450 Pro VDH Plus 

• BIOS version: 7A38v98 (latest on the official site)
• Graphics card and driver version: Radeon RX 5700 XT | Driver Adrenalin 20.3.1
• Windows version and build number: Windows 10 Pro build 18363.720
• Anti Virus installed: Windows Defender (tried to disable it to no avail)

PC #2
• Motherboard make & model: MSI B450 A-Pro 
• BIOS version: 7B86vA5 (2019.01.31) Pre Ryzen 3000 series bios. This pc has Ryzen 5 2600 CPU
• Graphics card and driver version: Radeon RX Vega 56 | Driver Adrenalin 20.3.1
• Windows version and build number: Windows 10 Pro build 18363.720
• Anti Virus installed: Windows Defender 

both times i was uninstalling previous chipset drivers prior to installing the new ones

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