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Drivers & Software

Re: Error in amd_software_2.03.12.0657?

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Yep, tried that too to no avail, also tried with defender disabled, didn't work, tried using AMDCleanUp in safe mode (the one that comes with Adrenalin drivers) ... Setup_eEVR22oRdJ.jpg

• Motherboard make & model: ASUS Zenith Extreme
• BIOS version: 2001
• Graphics card and driver version: Asus Strix RX580 / Adrenalin 2020 Edition 20.3.1
• Windows version and build number: Windows 10 Pro 1909 build 18363.752
• Anti Virus installed: Windows Defender

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Dunno what else to say, maybe if you guys need any kind of log files just tell and I will upload

shikeilive
Adept I

Re: Error in amd_software_2.03.12.0657?

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AMD, how long do you need to fix a simple Installer? Are you serious? This says a lot about your "company" omegalul

programmist116
Adept I

Re: Error in amd_software_2.03.12.0657?

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I also have an error !!! 

Error in amd_software_2.03.12.0657

I have the same problem. The installer stops at 0%. Hope this will be fixed in next version

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  • Motherboard: ASRock Fatal1ty AB350 Gaming K4 ||  AMD Ryzen 5 3600 6-Core Processor || Amd socket am4 B350
  • BIOS version : 6.30
  • Graphic Card : Radeon RX 580 GAMING X 8G  ||  Radeon Software ver 20.3.1 (17.03.2020)
  • OS : Windows 10 Pro build 18363
  • Antivirus : Windows Defender(all up to date)
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leandrolnh
Journeyman III

Re: AMD Chipset Installer Stuck at 0% + Error 1720

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Suggestion to AMD: provide drivers without installer, just the .inf and correlated drivers to manual installation.

alphonet
Journeyman III

Re: AMD Chipset Installer Stuck at 0% + Error 1720

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I also have an error!!!


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System: Windows 10 Pro X64 v1909, Build 18363.752

Anti Virus: Windows Defender

AMD Ryzen 5 3600X 

16 GB Crucial Ballistix 3000MHz ( 2x8GB)

X470 AORUS GAMING 5 WIFI (rev. 1.0) (Bios Version: F50)

GALAX GeForce® RTX 2070 EX White (1-Click OC)

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elstaci
MVP

Re: AMD Chipset Installer Stuck at 0% + Error 1720

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I have a 990FX Chipset motherboard but downloaded the X570 Chipset to see if it will install or not.

Actually, I was trying to locate the Installation .INI file to see if something in there was causing the issue. But this version doesn't use an .INI file after I extracted the AMD CHIPSET.exe file using 7zip.

I remember a couple of years ago, The Chipset was not installing and AMDMATT found that by altering a couple of lines in the .INI file fixed the issue. I thought this would be similar until I found out it doesn't have an INI file. At least one that is visible.

So, I decided to installed the X570 Chipset. The worst, I figured, will be an error saying the X570 Chipset isn't compatible with my 990FX Motherboard. Plus I could always do a Restore Point or restore a System Backup if my computer bricks or Windows has problems.

But to my surprise, it ran without any problem and it showed it updated my AMD SMBUS to the one everyone else has. But like everyone else it showed 0% being installed.

I clicked on the Installation logs once it finished installing the Chipset and it showed this as its final entry:

=== Logging stopped: 3/28/2020  1:52:39 ===
MSI (c) (08:B4) [01:52:39:784]: Note: 1: 1707
MSI (c) (08:B4) [01:52:39:784]: Product: AMD_Chipset_Drivers -- Installation operation completed successfully.

MSI (c) (08:B4) [01:52:39:785]: Windows Installer installed the product. Product Name: AMD_Chipset_Drivers. Product Version: 2.03.12.657. Product Language: 1033. Manufacturer: Advanced Micro Devices, Inc.. Installation success or error status: 0.

MSI (c) (08:B4) [01:52:39:788]: Grabbed execution mutex.
MSI (c) (08:B4) [01:52:39:788]: Cleaning up uninstalled install packages, if any exist
MSI (c) (08:B4) [01:52:39:789]: MainEngineThread is returning 0
=== Verbose logging stopped: 3/28/2020  1:52:39 ===

After I rebooted, My computer booted into Windows without any issues. I then downloaded the correct 990FX CHIPSET and ran that.

While it was installing, it showed a progress bar moving as it installed a USB Filter driver. It reached about 30% of the length of the progress bar before changing the image to tell me the driver was installed successfully. Unfortunately, no Installation log was shown.

I believe if everyone turned in their Installation logs to the Moderators they might be able to see what the problem is. Mine was quite detailed and long. 

I agree with Billy72 that it is a bug in showing the progress of the installation but the actual installation is installing correctly as per the Installation log.

This log appears after the Chipset is successfully installed. My old 990FX showed the progress bar working normally, no bug.

civillian1
Adept II

Re: AMD Chipset Installer Stuck at 0% + Error 1720

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this is sad. i'm quickly losing faith in AMD here...

ch3mn3y
Adept I

Re: AMD Chipset Installer Stuck at 0% + Error 1720

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Same here. I got the problem in my PC.

Motherboard: ASUS TUF Gaming X570-Plus

Bios : 1405

Graphic Card : 2x Sapphire Radeon RX580 Nitro+ 8 GB Special Edition

OS : Windows 10 Pro 19592.1001

Antivirus: 360 Total Security Essentials (8.8.0.1119) and Comodo Firewall (121.0.6914)

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dr_henrik
Adept I

Re: AMD Chipset Installer Stuck at 0% + Error 1720

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On my system the installer does not even recognize the AMD HW but closes with an error message which says. The precious version of the chipset driver installer works fine.

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shikeilive
Adept I

Re: AMD Chipset Installer Stuck at 0% + Error 1720

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10 Days now without a solution from AMD or a update. Give up your jobs!