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Drivers & Software

soldiermxdeath
Adept I

AMD Chipset driver issue

I made this post about stuttering in games: https://community.amd.com/thread/238265

Since I built my PC with Ryzen 5 1600, I made clean Windows installs and noticed some issues, for example Windows installs automatically outdated drivers, It causes conflicts when I install for example AMD Chipset, so I use the software DriverStoreExplorer to delete duplicated drivers, also I disable the Windows feature of download drivers automatically.

I tried diferent things to do this properly. I unplug the ethernet cable, Install offline Windows 10 via bootable USB, create local account (I installed before Windows 10 with the PC connected to Internet and let Windows do automatically), install Nvidia drivers, reboot, install AMD Chipset driers (now this chipset version "1.6.13.0400" doesn't install apparently the AMD Balanced power energy plan), reboot, install Realtek Audio drivers from official Asus TUF B350M-Plus Gaming website, reboot, and finally sometimes when I do clean Windows installs, install or not the Realtek ethernet driver, there's no real difference if I install it or not.

Even doing this steps I noticed stuttering in my steam, gog or origin games. As I explain in the other post, I tried everything possible, with no results.

Right now, with the May 2019 Update x64 (1903) installed (compilation 18362.175, the most recent version) and the 431.18 Nvidia hotfix driver and AMD Chipset 1.6.13.0400, I noticed that this AMD Driver installs a duplicated driver.DriverStoreExplorer AMD Driver.jpg

In the pas as I said before, when I install Windows an only installs the rest of drivers normally, and I play games, I noticed stuttering, if I deleted duplicated drivers the stuttering decreases but still persist, like at the start of the level of New Orleans on Wolfenstein II, or Counter Strike GO randomly, or in The Witcher 3, etc.

What are the real and proper way to manage the drivers? What I must to do, let that duplicatedalso Windows 10 causes stuttering, not only with the Windows standby memory issue (Microsoft doesn't care to fix it), but sometimes if the system crashes for any reason, even using the following commands:

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Dism /Online /Cleanup-Image /RestoreHealth /Source

Run Dism /Online /Cleanup-Image /AnalyzeComponentStore

Run Dism /Online /Cleanup-Image /StartComponentCleanup

Run Dism /Online /Cleanup-Image /StartComponentCleanup /ResetBase

Run SFC /Scannow

Those methods don't solve the problem, the game experience is poorly. 

I post an examples of stuttering on games like Gears of War 4 (I already uninstalled because freezes and crashes randomly), Counter Strike GO and Crysis.

https://www.youtube.com/watch?v=NwYM0OXnodA

https://www.youtube.com/watch?v=yTmNKxKc0Lw&t=18s

Finally the last and most annoying stuttering on Wolfenstein II:

I did a post on Steam about CS GO: https://steamcommunity.com/app/730/discussions/0/1640915206450452527/

This is my RAM SAFE settings (I can only reach 3000 MHz):

pastedImage_1.png

pastedImage_2.png

I played with stock settings on BIOS too and  It continues.

As my problem wasn't solved and almost everyone that commented here saying meaningless or useless things, please an Admin I request delete this post.

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20 Replies
elstaci
MVP

Re: AMD Chipset driver issue

Thank you for making me aware of Driver Store Explorer. Very useful little program which I have installed.

In my opinion, The stuttering is mainly due to the Graphics Driver or maybe a Windows Update. So those are the two things you should be concentrating in.

I would open a Thread at Nvidia GeForce Forums and see what other Users are doing to resolve the issue from here: https://forums.geforce.com/default/board/33/geforce-drivers/ 

EDIT: If anyone is interested in downloading this small program I have attached it to this post. It is from GITHUB.

soldiermxdeath
Adept I

Re: AMD Chipset driver issue

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elstaci
MVP

Re: AMD Chipset driver issue

What were their suggestions that was "0" help?

This User just opened a similar Thread concerning Stuttering on a Ryzen 5 2600. Thing is he has a Nvidia GPU Card also: https://community.amd.com/thread/240649 

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soldiermxdeath
Adept I

Re: AMD Chipset driver issue

"What were their suggestions that was "0" help?" All, I did a lot of suggestions on forums, from the most basic and obvious, to the most complex.

I think the problem is the Ryzen itself, sadly, Isn't normal that a lot of users have similar issues.

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pokester
MVP

Re: AMD Chipset driver issue

Driver Store Explorer can be dangerous and leave your Windows installation corrupt. It is not for those that do not know exactly what they are deleting. It will delete needed repository drivers too. Just a friendly warning.

soldiermxdeath
Adept I

Re: AMD Chipset driver issue

I'm not a rookie, I know what I do. I formatted again and install step by step, for some reason the drivers was installed without duplicated smbusamd, and when I need to uninstall GPU driver with Display Driver Uninstaller and install the new one, the problem is the same.

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pokester
MVP

Re: AMD Chipset driver issue

I was not insinuating you did not know in the least and replied to elstaci not you. Thousands of people may see this thread and novices often think that advice that actually requires knowledge is simple. Disclaimers help protect people from themselves. None of us know what we don't know, until we do.

elstaci
MVP

Re: AMD Chipset driver issue

Thanks for the warning.

I am aware that if I am not careful I might end up deleting a vital Windows Driver or Motherboard or other driver. I am just going to use it to see if I see any unusual Driver installations.

I posted it for download because it is very useful to see at a glance what Drivers are actually installed. Good for Troubleshooting.

But it is a good idea to warn people to use it only as a guide and not to delete anything unless they know what they are doing or have a System Backup to restore Windows if a driver that was deleted cause Windows to become unstable.

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qwixt
Forerunner

Re: AMD Chipset driver issue

I suggest going into device manager. Looking for the device under system devices/USB devices. Checking the version there, and if you see a device with the old driver, the right-click and try to update the device, and pick "Browse my computer..." => "Let me pick from a list of available drivers on my computer". This should give you a list with potentially two drivers, just to need to pick the latest. This would correct if there were two devices that need that driver.