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Drivers & Software

jrase
Adept I

AMD Autodetect downloaded but just gives me a blank, black window.

I'm trying to update my AMD Radeon HD 6700 Series driver. I've downloaded the Autodetect tool, but when it pops up it's just a blank black window with no information (just "AMD Software in the upper left of the window)? How do I get it to detect my driver and find the appropriate upgrade? My screen is starting to spontaneously change its resolution when awaking from sleep.

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4 Replies

https://community.amd.com/thread/196209 

SERIES is not a graphics card..it is a series of graphics cards

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Under Advanced Display Settings it says this for the screen I'm starting to have issues with:

ASUS PB278

Display 1: Connected to ADM Radeon HD 6700 Series

Desktop resolution           2560 x 1440

Active signal resolution    2560 x 1440 

Refresh rate (Hz)             60 Hz

Bit Depth                          8-bit

Color format                     RGB

Color Space                     Standard dynamic range (SDR)

I have a second screen (a smaller Dell) but it's working fine.

This is a desktop computer using Windows 10 Pro, 64bit

Processor is Intel(R) Xeon(R) CPU E3-1230 V2 @ 3,30GHz 3.70 GHz

Installed RAM is 16.) GB (15.5 usable)

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Is this a laptop? INFORMATION REQUIRED WHEN POSTING A QUESTION 

You have to know which graphics card you have in the 6700 Series to download the correct driver.

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops 

If you don't know, download and run GPU-Z and select "Lookup" and it will tell you what graphics card you have. Then select the correct driver and install it.

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Referring me to the TechPowerUp site was excellent advice - thanks. Turns out I have a 6770 card 

This is a desktop computer using Windows 10 Pro, 64bit.

Thank you for the help.