Drivers & Software

[Mikeach]

Had a power outage overnight, when I restarted my PC I lost the primary monitor, only the 2nd monitor is working. When I check Device Manager I only see an Nvidia graphics card that runs the 2nd monitor even after running Scan for hardware changes. I've tried downloading and installing the Radeon software but always get an error:

Error 182 – Radeon™ Software Install Detected AMD Graphics Hardware in Your System Configuration That Is Not Supported With This Software Installation

Processor: AMD A10-7870

M/B: Asus A55BM-E

MEM: 8GB

Nvidia Graphics card running 2nd monitor: Nvidia GeForce GT 710

OS: Win10 Pro x64

I'm completely lost trying to figure out what to do to get my primary monitor back up and running. Any help would be fantastic!

[elstaci]

Here is the final AMD Driver for your non-supported  AMD APU Processor: https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-desktops/a10-7870k-r...

Use DDU (Display Driver Uninstaller) in Safe mode (best method) or on the desktop with the internet disconnected and deleting the created AMD Installation folder C:\AMD.

See if it now installs. Also make sure you have the latest version of Windows and fully updated via Windows Update.

If the above APU AMD Driver doesn't work try using a previous version and see if it works from here: https://www.amd.com/en/support/previous-drivers/apu/amd-series-processors/amd-a10-series-apu-for-des...

Here is AMD explanation of Error 182: https://www.amd.com/en/support/kb/faq/gpu-kb182