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Journeyman III
Journeyman III

AMD A10-7860K - THREAD_STUCK_IN_DEVICE_DRIVER, Win 10

The Problem:

On one monitor I have a game running (happens to all games I've played), and on the other I have a web browser running (mostly whenever a flash application is involved). Randomly I get a BSOD saying THREAD_STUCK_IN_DEVICE_DRIVER with or without a _M at the end. This has been a problem since i built this PC, and I've always figured Its a fault of my own so I've been trying to figure it out.

Drivers are up to date, or so they say, more on this later on in the post.

Here's the crash analysis using WhoCrashed and four of my most recent bluescreen dumps:

*( DxDiag attached, along with a screenshot of the DISM and SFC scans. )


System Information


Computer name: DESKTOP-PSVTCCP
Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\WINDOWS
Hardware: Gigabyte Technology Co., Ltd., F2A68HM-H
CPU: AuthenticAMD AMD A10-7860K Radeon R7, 12 Compute Cores 4C+8G AMD586, level: 21
4 logical processors, active mask: 15
RAM: 16,050,786,304 bytes total

PSU: EVGA 700watt

*( No videocard, I use intergrated graphics through the APU. Windows is up to date as of the time of this post. )


Crash Dump Analysis


Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Fri 8/4/2017 2:54:45 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\080417-5500-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x35FFB)
Bugcheck code: 0x100000EA (0xFFFFD4066C2F5080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Fri 8/4/2017 2:54:45 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x59EA0)
Bugcheck code: 0xEA (0xFFFFD4066C2F5080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER


On Fri 8/4/2017 6:23:35 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\080417-5593-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x35FFB)
Bugcheck code: 0x100000EA (0xFFFF898888B13080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Tue 8/1/2017 3:14:23 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\080117-8640-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x35FFB)
Bugcheck code: 0x100000EA (0xFFFF83809B2C47C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

*( From the looks of things, there might be an issue with Win10 and AMD kernel drivers i have? )


Display and Processor Drivers


Now I've run the AMD Driver Autodetect when i first started having this problem, and thought that it had fixed the issue. But that didn't last very long.

Looking at the display and processor drivers through Device Manager, I've noticed that my Display drivers were up to date from when i ran the AMD Driver Autodetect program. But my processor's drivers didn't change and dates back to 2009. Since my processor is also my GPU, figured this might also be part of the problem? If not, disregard.

>Display Driver (Up to date)

DisplayDriver.png

>Processor Driver

ProcessorDriver.png

Is this the latest driver version for this processor? I've tried googling around for it, but everything keeps pointing me back to downloading drivers for Display adapters, not the processor. If there's a more recent version of this driver, can someone point me to it? Id greatly appreciate it!

Seeing how so many people keep having this problem with AMD products, maybe the information I've provided can help pinpoint the problem.

Kinda sounds like software issues between AMD and Windows.

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

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6 Replies
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Journeyman III
Journeyman III

Re: Another THREAD_STUCK_IN_DEVICE_DRIVER, but

In fact, the same thing happens to me, with the same characteristics of your computer. It seems to be a problem with the Radeon family and Windows 10; For now I use Windows 7 and I am very good, without any concern for the "blue screen" however, I am waiting for some controller from Microsoft or AMD that can solve this problem, to use Windows 10. Greetings from Perú.

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Adept II
Adept II

Re: Another THREAD_STUCK_IN_DEVICE_DRIVER, but

I am still updating my thread but I have the same issue.

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Journeyman III
Journeyman III

Re: Another THREAD_STUCK_IN_DEVICE_DRIVER, but

oh wow, you've done a lot of work towards this.

You mentioned, at least with your setup, that this happens whenever the GPU switches between 2D and 3D mode, 150Mhz to 1500Mhz. Would applications like Flash, or more specifically, Youtube, classify as 2D mode? Whenever I just have a game running by itself, I don't get any crashes or BSOD. Its just whenever I have a browser open on my other monitor, like i mentioned.

If applications like Flash fall in the 2D category, then it would seem like the problem I'm having is as you described. Whenever the GPU is switching between 2D and 3D.

But of course, since your setup is different then my own, whatever might work for you, may not work for me. But definitely brings up a good lead to follow if its the case.

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Adept II
Adept II

Re: Another THREAD_STUCK_IN_DEVICE_DRIVER, but

When you use your browser the gpu is free to switch between its modes depending on the load etc, so that's why you have those BSODs. When you run a game the gpu will use mostly the 3d mode so you are less likely to get a BSOD.

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Journeyman III
Journeyman III

Re: AMD A10-7860K - THREAD_STUCK_IN_DEVICE_DRIVER, Win 10

Same issue. I run a single monitor but if I play a game and a YouTube in the background the annoying BSOD with the "thread stuck in device driver" hits. I am running Windows 10 on a Lenovo H50-55 with AMD A10-7800 R7 APU. Tried everything I could think of. Ready to punt this thing in the river.

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Journeyman III
Journeyman III

Re: AMD A10-7860K - THREAD_STUCK_IN_DEVICE_DRIVER, Win 10

I have the same problem, just bought my computer yesterday ,had to update everything on it cos windows did something to the sound, sorted that out but now if i play a game and have discord on it will crash. i don't know what to do as i'm not good with computers.

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