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Drivers & Software

fromage
Adept I

AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

Thought I would add my experiences of the recent AMD drivers including 20.4.1 and the 2 previous drivers.
I have a RX 5600 XT (Sapphire) & a Ryzen 3600, both currently with the latest drivers 20.4.1 and also the latest chipset drivers. The proper uninstall/install procedure followed and Windows 10 fully updated.
I have only had this PC built for about 2 weeks and have had the black screen issues and also occasional restarts (only mid game and never in any CPU/RAM/GPU stress testing) and temperatures are also very low. I analysed the dump files and its always graphics card/driver related. It can happen from 5 mins into gaming or even up to 2 hours in (CS:GO, RE3 & COD MW)
Not being into PC Gaming for about 15 years I had no idea of the problems otherwise I would have just pay a tiny bit extra and got a RTX 2060 which have some stable drivers. If this was a new thing I would understand and just hold out for some new drivers that I would expect would fix the issue but seeing the issue is very widespread and not been resolved for over 6 months its just crazy.
I feel like my only hope is trying to return the RX 5600 XT (which is only 2 weeks old) but also very frustrating is the retailer is saying their is nothing actually wrong with the card/hardware and that its a software issue even though I'm explaining that this software/drivers are fundamental in the functioning of the graphics card and currently its ultimately faulty and not fit for purpose.
Is there any hope in this getting resolved soon ?
20 Replies
misteright
Adept II

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

Never had any blackscreen with rx 5600 xt. But i do have problem with freesync and 75hz refresh rate which is suck.

0 Likes
super_breizh
Adept I

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

Well a bug can be due to any level of flawed logic in the source code, it can be due to the whole conception of the software having to be re-imagined or literally just one digit being wrong, so it's generally impossible to give a prediction on the amount of time needed to fix it.

Though I will add that the more people report on crashes and bugs and provide accurate details on the context of their crashes the easier it is to identify the source of their issues and fix them.

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mickeekung
Challenger

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Sun 4/5/2020 2:46:44 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: Unknown (0x0000000000000003)
Bugcheck code: 0x116 (0xFFFFCC03AE8B8010, 0xFFFFF804867D0818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR



On Sat 4/4/2020 6:42:19 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\040420-16437-01.dmp
This was probably caused by the following module: Unknown (0x0000000000000003)
Bugcheck code: 0x116 (0xFFFFD683870E1010, 0xFFFFF80575AF0818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR



On Sat 4/4/2020 6:22:41 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\040420-13359-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF8008B7309F0)
Bugcheck code: 0x116 (0xFFFF8886838F7010, 0xFFFFF8008B7309F0, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Wed 3/25/2020 9:53:15 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032520-16390-01.dmp
This was probably caused by the following module: Unknown (0x0000000000000003)
Bugcheck code: 0x116 (0xFFFFCE8FC5C6B010, 0xFFFFF8034FB90818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR



On Sun 3/22/2020 12:34:16 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032220-13218-01.dmp
This was probably caused by the following module: iomap64.sys (0xFFFFF8015A6A1966)
Bugcheck code: 0x50 (0xFFFFCF0080CD7575, 0x0, 0xFFFFF8015A6A1966, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\iomap64.sys
product: ASUS Kernel Mode Driver for Windows
company: ASUSTeK Computer Inc.
description: ASUS Kernel Mode Driver for NT
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iomap64.sys (ASUS Kernel Mode Driver for NT , ASUSTeK Computer Inc.).
Google query: iomap64.sys ASUSTeK Computer Inc. PAGE_FAULT_IN_NONPAGED_AREA

My crash dump like yours?

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fromage
Adept I

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

Yes apart from that bottom that seems unrelated to the graphics card, I get the following faulting "caused by address"

atikmpag.sys

dxgkrnl.sys

dxgmms2.sys

Which are graphics related.

20.4.1 seemed to work fine on Resident Evil 3 but no other games, I have since gone to 20.2.2 and at least I can play for longer than 10 mins in CS:GO and COD MW though I have had still had 1 crash since.

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mstfbsrn980
Grandmaster

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

iomap64.sys (ASUS Kernel Mode Driver for NT) may cause delays with your system. Uninstall ASUS-owned programs. Uninstall ASUS-owned services if you can do. For example: that command (cmd should run as an admin):

sc delete iomap
sc delete asio
0 Likes
warsun
Challenger

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

Set your driver to default

Uninstall your driver an install this one.

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-17-9-1 

0 Likes
nbdt
Adept I

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

^ I don't know why you're recommending to install an old driver that doesn't really support the RX 5000 series. 

I have pretty much the same issue as you. I have done a clean install of windows 10 and installed the bare minimum of software with a handful of games for testing. And it still crashes(bsod, black screen, reset) I can't return the card because it works perfectly fine on another computer with the same specifications as mine. I had the card for a month now and I can't really use my computer properly. The only option I have is to sell this for a lower price and buy a 2060. I lost money and I lost so much time trying to fix it that I'm perfectly okay with spending a bit of money if it guarantees stability.

Model of the card is the Gigabyte 5600 XT Gaming OC

Tried all drivers 20.1.3 to 20.4.1

Format

Clean install windows

Basically every 'fix' that I can see on the internet.

0 Likes
mstfbsrn980
Grandmaster

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

If you share the informations (CPU+RAM+GPU+Mobo+PSU+...) of your hardwares under your comments, a person who sees and solves a similar problem may help you with a little knowledge. 

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nbdt
Adept I

Re: AMD 20.3.1 & 20.4.1 Drivers - Blackscreen issues 5600xt

I have an existing thread here Gigabyte RX 5600 XT Gaming issues 

My specs : 

Windows 10 Pro 1909

Ryzen 5 2600

Asus B450-F ROG STRIX

Corsair 16GB Vengeance 3200

Gigabyte 5600 XT Gaming

Seasonic m12 700w

Samsung 250gb 850 evo 

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