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Drivers & Software

ElPro123MasterX
Journeyman III

Adrenaline drivers installs two different drivers

When i finished intalling the adrenaline drivers i checked the Device Manager and in screen adapters it shows that there are two graphic cards and they dont work properly

These are my pc specs: https://support.hp.com/us-en/document/c04997096

Device manager pic:7fe5865d-2327-4e1e-8da6-2ca2f35f41e9.jfif

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2 Solutions

Your HP Laptop has two GPUs installed.

The Radeon R6 is your Integrated Graphics from your AMD Processor while the R7-M360 is your separate Discrete GPU card.

Go to HP Support for your laptop and download their AMD OEM Driver and install that first which is 100% compatible: https://support.hp.com/es-es/drivers/selfservice/hp-pavilion-15-ab100-notebook-pc-series/8499302/mod...

Screenshot 2022-10-25 110322.png

IF everything works fine try updating all the drivers in your Laptop including your BIOS, if applicable, to the latest using the above HP Support website.

Now if everything is fine, you can try to download your APU AMD Driver and install that which will automatically install both the IGPU and DGPU at the same time.

According to the link you posted your HP Laptop has a A10-8700P APU Processor. Here is the AMD Driver for your APU: https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/6th-gen-a10-...

View solution in original post

Needed to add that in your Image of Device Manager your HP AMD Driver is not installed correctly since you have errors in both of your GPUs in your laptop.

Use DDU (Display Driver Uninstaller) with the Internet disconnected and deleting AMD Driver Installation folder at C:\AMD.

After DDU get done and reboots back to the desktop run the full AMD OEM or AMD Driver package and see if those two errors are fixed.

If it is delete the AMD Installation folder again at C:\AMD to save SSD/HDD Space and to prevent conflict or corruption of your future AMD driver installation.

View solution in original post

5 Replies
MADZyren
Paragon

Your computers brand,model, specs and maybe a screenshot of device manager

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Your HP Laptop has two GPUs installed.

The Radeon R6 is your Integrated Graphics from your AMD Processor while the R7-M360 is your separate Discrete GPU card.

Go to HP Support for your laptop and download their AMD OEM Driver and install that first which is 100% compatible: https://support.hp.com/es-es/drivers/selfservice/hp-pavilion-15-ab100-notebook-pc-series/8499302/mod...

Screenshot 2022-10-25 110322.png

IF everything works fine try updating all the drivers in your Laptop including your BIOS, if applicable, to the latest using the above HP Support website.

Now if everything is fine, you can try to download your APU AMD Driver and install that which will automatically install both the IGPU and DGPU at the same time.

According to the link you posted your HP Laptop has a A10-8700P APU Processor. Here is the AMD Driver for your APU: https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/6th-gen-a10-...

Needed to add that in your Image of Device Manager your HP AMD Driver is not installed correctly since you have errors in both of your GPUs in your laptop.

Use DDU (Display Driver Uninstaller) with the Internet disconnected and deleting AMD Driver Installation folder at C:\AMD.

After DDU get done and reboots back to the desktop run the full AMD OEM or AMD Driver package and see if those two errors are fixed.

If it is delete the AMD Installation folder again at C:\AMD to save SSD/HDD Space and to prevent conflict or corruption of your future AMD driver installation.

ElPro123MasterX
Journeyman III

I just finished the two first steps and it installed me a R8 Radeon driver and now it works perfect. That's funny-

The last step was the one that gave me the original problems.

Thanks so much for your support!

 

c0ac93f5-2d20-41d5-b889-bb7fd0cf1d66.jfif

You didn't menton which AMD driver you finally installed.

If it was the HP OEM AMD Driver than it should show accurately the GPU Models in your laptop.

But if you finally updated with the AMD Driver from AMD download page than it probably won't show the correct exact model but its family or series but it will be compatible.

No matter at least you got your laptop working again the way it should.

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