Drivers & Software

[simply-kees]

I am experiencing an issue with the latest optional drivers,  21.3.1, where my monitor is not being recognized correctly.

The monitor does display an output, but there are a few caveats:

• The resolution is stuck at 640x480
  • Cannot be changed in display settings
  • Can be overridden up to 1920x1080 w/i Adrenaline
• Features like Freesync are not being recognized as supported

The previous drivers were cleaned with DDU in Safe Mode. This occurs with both my 5700XT and new 6700XT so I don't believe its a GPU hardware issue. The 5700XT works fine with all previous drivers. I suspect it has something to do with the monitor support (as noted in the known issues: "On a limited number of displays, the preferred desktop resolution in Windows® may change when the display is power cycled.", though my situation is slightly different than this exact scenario).

The monitor I am using is the Aorus FI27Q, 1440p, 165hz, Freesync Premium. The firmware was F03 but I upgraded the firmware to F05 and had the same result with 21.3.1. I've tried power cycling the monitor, replacing the DP cable, using different DP ports to no avail. I tested with a 4k TV via HDMI and it worked fine with no issues. 

Anyone else having similar issues?

[vidko]

Ultrawide monitor users are not hit that severely, but we have issues too:

https://community.amd.com/t5/drivers-software/adrenaline-ultrawide-resolution-issue-on-wakeup/m-p/45...

Could you please test 20.11.1 driver? That is the last driver that has no display issues for me.

[Flyfisherman]

Yes, I have the exact same monitor with the same firmware.

See my post here: https://community.amd.com/t5/drivers-software/latest-driver-21-3-1-locked-my-monitor-to-640x480/m-p/...

There are some serious trouble with the latest driver 21.3.1
Stay away from this update and I think AMD should revoke this from their website.

Best regards from Sweden.

[ookorkut]

Ihave the same problem with the same monitor.

i bought Xfx Merc 319 6800 XT and installed the latest recommended driver. Then my monitor resoulution stucked at 640*480. I have tried almost everthing but i couldnt fix the problem.

when i installed the previous driver 20.11.2, everthing works fine! its not related to our monitor. its exactly happening because of the driver.

I have sent several bug reports, hope it will be fixed soon.

[funcrek]

Hey everyone reading this blog post later than November 2021,

I have had the exact same issue with my Aorus FI27Q since March 2021. The same update caused the same problems for me. Until today I stuck to Adrenaline 20.11.2 just as described above to avoid the issue.

However, I am happy to tell you, that Gigabyte has meanwhile published new firmware for the FI27Q.
I installed firmware F08 today. Now everything works like a charm with the latest AMD Radeon Version (21.11.1).

You can find the firmware here: https://www.gigabyte.com/Monitor/AORUS-FI27Q/support#support-dl-firmware

I hope, this will help everyone still struggling with the issue.

Best Regard,
funcrek