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Drivers & Software

hardcoregames_
Big Boss

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

it seems that some older VR hardware is having problems with windows 10 and new video drivers

seen a few reports on game forums but this could be due to a mangled windows setup

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indub
Adept II

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

In reply to you both.  Even though my computers are VR capable, I do not use or have any VR hardware installed.  Whatever the issue is I think its something to do with how the AMD driver is trying to verify the digital signature with win 10, at least with my specific computers and R9 390X.  From what I can deduce, every time the driver install fails into the boot loop it occurs right around the time the install is trying to register the digital signature.  I'm not sure why that would be different from 18.12.1.1 to anything newer though.  All driver packages prior to 18.12.1.1 install fine as well.

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skatezilla
Journeyman III

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

I think it's linked to displayport timing and displays being added/removed.

specifically the Rift and Rift DevKits.

I checked over my old windows install's AMD Drivers log, the atikmdag.sys crash happened when the driver was disconnecting the rift HMD and adding it back after the new driver was installed, and since a Stop Code was faulted, the install was corrupted.

Same issue w/ Oculus Setup, when it installs the oculus driver for the first time, the HMD Device is disconnected, then added back, which trips the same atikmdag.sys

So, the issue is the older Rift, DevKit 2 and other DevKits between DK2 and Rift, do not disconnect properly and re-connect. which trips the stop code for the atikmdag.sys.

This may also happen with some specific monitors.

I literally made a system image this morning, and removed my rift from the system (physically unconnected) and was able to install every driver w/ no problems that I had problems with before.

Then restored the 18.12.1.1 Image again, connected the rift HMD Device, and boom, BSOD during driver install, right when you hear the sound for disconnecting device and then re-connect.

Check logs, display device disconnected, display device connected, atikmdag.sys crash.

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hardcoregames_
Big Boss

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

I have seen others with VR report that 18.12.1.1 was the only one that worked.

I have not see many reports so I am still not 100% sure as the core problems.

The AMD installer crashes on my box so I am forced to manually install the INF files to get my RX 480 working

It is so bad I was thinking of making a new driver package for AMD so that it actually works properly. The one they have now fails badly.

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skatezilla
Journeyman III

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

I have narrowed it down to my Rift Headset.

After all drivers are installed, rebooting results in the atikmdag.sys BSOD Service exception loop. (BSOD On Shutdown, and Boot Up)

if I unplug the headset during startup, everything boots quickly and without problems.
(when the headset is plugged in, there is also an extra screen off/on cycle before BSOD comes up), with headset unplugged, windows loads quicker and there is no screen off/on cycle before the login screen.

Leaving HMD Unplugged unless I'm using it fixes the problem 100%.

So it's a display disconnect/re-connect issue during driver loading (install and windows boot).

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skatezilla
Journeyman III

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

Further Update, Installed Latest 2020 Drivers as well without problems (again w/ my rift unit hdmi unplugged unless I'm using it).

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indub
Adept II

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

Am I the only one still having issues? lol

Only working driver packages for me are still 18.12.1.1 or prior.  And now I'm unable to install windows feature updates since update 2004 released in May.  Probably because is tries to install the newest amd drivers

Someone posted in a few threads on this forum recently about hp bios being the problem.  Does anyone else here, who had or are possibly still having issues updating amd drivers, have an hp?

 

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indub
Adept II

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

I fixed it!  amd driver from 18.12.1.1 to 20.11.2 and windows 10 updated  from 1909 to 20H2.  Basically the same steps, not sure why this didn't of work before with windows feature 1909, at least not for my specific computers.  If anyone else having problems installing amd drivers in windows 10 try this:

  1. Safe mode with networking: Remove amd with ddu or amd cleanup utility, restart back into safe mode w net
  2. Safe mode w net: Using windows update assistant (not win update in settings) update windows, restart normal
  3. Normal start:
    1. Just in case, check the start menu to see if there's any amd remnants.  I noticed sometimes stuff like amd bug report tool install separate and seem to cause issues installing drivers. If so delete them from the start menu program folder (windows/program data/microsoft/windows/start menu/programs). 
    2. Check windows update in settings.  If you're on windows feature 20H2 it won't auto install amd drivers.  Install any windows only updates, no optional updates, and restart as needed.  My attempts using windows update for the newest amd driver failed.
    3. Now download/install the newest amd driver from amd's website

After I updated windows and tried installing amd as an optional update, which failed, I tried installing old faithful amd 18.12.1.1.  It installed fine but now on windows 20H2 it installed without image or sound.  No!!!  At that point I was thinking f this and about to reload my disk image but I decided one more amd removal and install attempt.  Installing direct from amd worked and those are the steps I took :) Its nice to have a fully updated system after 2 years!

 

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indub
Adept II

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

And...jinxed myself.  Black screen with new driver on 20H2 as well and no other driver version works now.  Thought my card finally gave up the ghost.  I loaded the disk image from last month with windows 10 feature 1909 and amd 18.12.1.1.  My 390X card is still fine and everything works with that setup.  So now since I can't update my gpu drivers I can't update windows.  2020 is a b--ch!

Welp, see ya later!  

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Strike77
Adept I

Re: Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

I have a Radeon HD 7770 and it crashes when installing Adrenalin.

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