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Drivers & Software

cesarin
Elite

Adrenalin Software BSOD Crash ON INSTALL (UPDATED May 13 2019) FINALLY SOLVED

May 13 2019 UPDATE: PROBLEM SOLVED

After 5 months and 13 days when the last functional driver was launched and after struggling with 13 failed versions and without any response, AMD FINALLY launches 19.5.1 version, which solves the installation problem and works as it should . Unfortunately for many all this time is an eternity for the solution of such a simple problem, but well, we hope it will never happen again and that there will be no new problems with Windows 10 May Update 1903.

We do not thanks for this solution, because it is an AMD DUTY to attend and solve all the inconveniences that arise to give support to its users, so we are not doing favors to thank. They are in the obligation to solve this type of problems, on the contrary, it is considered an excessive time for this solution. We hope that with this you also pay attention to an improvement in the service to your customers.

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The problem is that when you start your installation and when it reaches 33%, 50% or 62%, the PC is restarted and creating a blue  screen (BSOD) with the code 0x00000050 PAGE_FAULT_IN_NONPAGED_AREA, generated because of atikmdag.sys and in which it remains in a permanent restart cycle until it is restored to a previous configuration.

Install-y-BSOD.png

When reviewing the Installation.log file, it can be clearly seen that it is an error in the package that causes the installation to stop and fail.

[ERROR] - ERROR_DRIVER_PACKAGE_NOT_IN_STORE::[000000ADE1EF7F90] There does not exist an INF file in the driver store that corresponds to the INF file specified by DriverPackageInfPath.

LOG.png

The latest version that works is 18.12.1.1, November 2018.

There are several affected models, among which are HD 7970, R9 280X, R9 390X, RX460 etc.

List of things that I have tried

  • Clean installation of Windows 10
  • Deactivating Antivirus Software and the Internet
  • Uninstall Old Drivers with DDU and AMD Cleaning Tool in safe mode
  • Test the Graphics Card in another computer.

List of failed drivers on install process

  • 18.12.2 (Crash in 33% of Installation)
  • 18.12.3 (Crash in 33% of Installation)
  • 19.1.1 (Crash in 33% of Installation)
  • 19.1.2 (Crash in 33% of Installation)
  • 19.2.1 (Crash in 33% of Installation)
  • 19.2.2 (Crash in 33% of Installation)
  • 19.2.3 (Crash in 33% of Installation)
  • 19.3.1 (Crash in 33% of Installation)
  • 19.3.2 (Crash in 33% of Installation)
  • 19.3.3 (Crash in 33% of Installation)
  • 19.4.1 (Crash in 33% of Installation
  • 19.4.2 (Crash in 62% of Installation)
  • 19.4.3 (Crash in 50% of Installation)

339 Replies
cesarin
Elite

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

Please help me, thanks!

kingfish
MVP

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

cesarin
Elite

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

No, i´m using Windows 10 x64

0 Likes
kingfish
MVP

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

cesarin
Elite

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

My System

  • AMD Graphics Card
    • MSI R7970 Lightning
  • Desktop or Laptop System
    • Desktop Custom System
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon 18.11.1 why 19.X.X. Crash on Install
  • Display Devices
    • LG IPS 27" with mini display port to HDMI Cable
  • Motherboard + Bios Revision
    • Asus Sabertooth Z97 Mark 1 BIOS 3503 (Latest Versión)
  • CPU/APU
    • Intel Core I7 4770K
  • Power Supply Unit  Make, Model & Wattage
    • Corsair AXi 1200W 80 Plus Platinum
  • RAM
    • Corsair Vengeance PRO DDR3 16GB 2X8GB
0 Likes
kingfish
MVP

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

You must disconnect from the internet while uninstalling and installing the drivers. Do not reconnect until you have fully installed the drivers and rebooted.

Clean Install AMD Graphics Drivers 

AMD Radeon™ HD 7970 Drivers & Support | AMD 

Hardwood
Paragon

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

You don't need to update drivers. I'm betting a virtual cocktail that there is no driver in the last year that will improve your gpu's performance. Go back to 18.11.1 and don't change it until you see a need in the release notes.

cesarin
Elite

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

I want to update it not to see improvement in performance because I know it's an old card, I want to update it because I've been experiencing random flickers in Windows and using programs like Photoshop, Illustrator etc, and nothing that corrects this, then I'm looking of a solution of that problem since in which works me 18.11.1 happens to me also. Does anyone know what this is? Thank you

cesarin
Elite

Re: HELP! Radeon Software 19.2.2 NOT SUPPORT AMD 7970

I'll try to see if it allows installation

0 Likes