cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

cobalt98
Adept I

Re: Adrenalin 2020 Edition 19.12.2 Black Screen After Log In

I cannot update any Radeon drivers as it causes my PC to crash when installing. After using amd cleanup utility I have just a black screen and a curser now. Looks like I have to reinstall Windows for the 10th time since getting a 5700 xt. System backups don't even work.

kingturtle134
Adept I

Re: Adrenalin 2020 Edition 19.12.2 Black Screen After Log In

Reboot to safe mode, run the amd driver cleanup utility, and then reinstall an older driver. Should get you up and running. I had to do it a few times before I could log in. 

cobalt98
Adept I

Re: Adrenalin 2020 Edition 19.12.2 Black Screen After Log In

The amd cleanup utility crashes my PC when I try to use it in safe mode

kingturtle134
Adept I

Re: Adrenalin 2020 Edition 19.12.2 Black Screen After Log In

That sucks, can you at least uninstall the drivers in control panel? I've had luck with the 19.9 drivers. Maybe you could uninstall w/o the tool and try older drivers. Dealing with random black screens on older drivers beats not being able to log in at all. 

kingturtle134
Adept I

Re: Adrenalin 2020 Edition 19.12.2 Black Screen After Log In

It's hard to believe AMD releases drivers in this state. I've never had a single driver issue with Nvidia. Last month I bought a rx 5700 and I've had contant issues. Outer worlds crashes, black screens, and now this. AMD needs to focus on making stable products before pushing them to the public. 

cobalt98
Adept I

Re: Adrenalin 2020 Edition 19.12.2 Black Screen After Log In

Unfortunately the only thing that seems to work is a fresh windows install. I finally called amd support on this and hopefully they can come up with a solution

fgsfds
Journeyman III

Re: Adrenalin 2020 Edition 19.12.2 Black Screen After Log In

I was experiencing a similar problem - a combination of error 99, error 192, and error 1604 not allowing me to uninstall or install AMD drivers, nor allow me to use the AMD cleanup utility. TL;DR the solution for me was to follow the steps listed here: Clean Install AMD Graphics Drivers 
I then chose win7-radeon-software-adrenalin-2020-edition-20.1.1-jan9 as the version to install (the most recent one at the time of writing) with all default settings, no factory reset.

Long version: I followed every single step in the aforementioned error codes' guides to no avail. Here's a list of ~80% of the things I tried, in order: AMD Adrenalin Drivers Fix, Error 99, Error 192, & Error 1604 - Pastebin.com 

And an archive link just in case: AMD Adrenalin Drivers Fix, Error 99, Error 192, & Error 1604 - Pastebin.com 
Google & other search engine result tags: windows 7, windows 8, windows 10.

0 Likes