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Drivers & Software

zayer
Journeyman III

Acer Predator Helios 500 – PH517-61 Where is Wattman?

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Hello, I am having a small problem with my new laptop. I am trying to find wattman but can't, i know where it should be it should be in Radeon Settings under the gaming tab and global settings. But i only have 2 tabs in Global Settings, and they are Global Graphics & Performance Monitoring. Original Drivers are 17.12 have tried newest 18.9.1 and 18.5.1 from:

Radeon™ RX Vega 56 Drivers & Support | AMD

None works, but i must note that when i uninstalled my drivers completely i couldn't install version 18.9.1 again because it would not recognize my hardware. So i had to go to acers website to download the vga driver there that is version 17.12. I can update this driver version to 18.9.1 and it will work but can't see any difference on the surface.

Acers Website:

Product support https://www.acer.com/ac/en/US/content/support-product/7737?b=1&pn=NH.Q3GED.004

Does this gpu not support wattman? maybe? or simply not implemented yet?

This is a brand new product so not alot of info out there so any help is appreciated

Radeon Settings: System

Overview:

Radeon Software Version - 17.12

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon RX Vega 56 Series

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

Core Clock - 1301 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - AMD Ryzen 7 2700 Eight-Core Processor

Software:

Radeon Settings Version - 2018.0525.1546.26560

Driver Packaging Version - 18.10.01.12-180525a-329282C-Acer

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01334

OpenGL® Version - 6.14.10.13521

OpenCL™ Version - 24.20.11001.12005

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.20

Vulkan™ API Version - 1.1.70

Hardware Radeon RX Vega 56 Series (Primery/Discrete):

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon RX Vega 56 Series

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 016.001.001.000

BIOS Part Number - SWBRT32020.001

BIOS Date - 2018/03/06 21:48

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

High Bandwidth Cache Clock - 800 MHz

Core Clock - 1301 MHz

High Bandwidth Cache Bandwidth - 409 GByte/s

Memory Bit Rate - 1.60 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

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kingfish
MVP

Re: Acer Predator Helios 500 – PH517-61 Where is Wattman?

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Wattman and Relive are not supported on laptops.

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6 Replies
kingfish
MVP

Re: Acer Predator Helios 500 – PH517-61 Where is Wattman?

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Wattman and Relive are not supported on laptops.

View solution in original post

kingfish
MVP

Re: Acer Predator Helios 500 – PH517-61 Where is Wattman?

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What you have to do is look for a update to your APU (Ryzen) with Vega graphics. At this moment, AMD does not furnish 'generic' drivers for Mobility graphics. The manufacturer is responsible for that. Have you tried the Microsoft drivers? Just curious.

Desktop graphics (as an example):

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zayer
Journeyman III

Re: Acer Predator Helios 500 – PH517-61 Where is Wattman?

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Um.. APU is a CPU with integrated graphics right? This laptop does not have that, it has a full "desktop" Ryzen 2700 "8 cores"

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amdcustomer123
Journeyman III

Re: Acer Predator Helios 500 – PH517-61 Where is Wattman?

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Did you find an answer to your question?  I'm having the same issue.

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zayer
Journeyman III

Re: Acer Predator Helios 500 – PH517-61 Where is Wattman?

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Well apparently wattman is not activated on laptops, the reason i do not know. there is a way to get it "working" with msi afterburner but it is broken in it self and i would not recommend it, as the parameters are strange and some can't be changed. it is sad because i was hoping wattman could help me about my other problem of my gpu not boosting above 800mhz in games...

so i am afraid i can't help you, sorry

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evolucion8
Adept I

Re: Acer Predator Helios 500 – PH517-61 Where is Wattman?

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I recently purchased this laptop and it runs as its advertised clocks. I would recommend you to upgrade to the latest Windows 10 1809 and then update the AMD chipset and Display drivers. They work fine with the Acer Predator AMD system. Which games gives you that issue? I am aware that in non demanding games, it will downclock due to underutilization. Good example, Titanfall 2, that game even maxed out at 2K, my Vega 64 only runs at 1.2GHz as it is way overkill for the game.

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