After I've installed the Asus 5700XT my system has started to hang at the login screen, showing just a frozen mouse cursor with the loading animation. The system then resets after a while and boots normally. I even did a complete format and clean install to ensure it wasn't anything else software related.
Windows Event Viewer logs:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffba06405b2040, 0xfffff8038e1405a4, 0xffffffffc0000001, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: f3a2496a-7589-4472-8785-1ab6bd12e831.
Here's the dump analysis by BlueScreenView:
Dump File : 090719-8734-01.dmp
Crash Time : 07-09-2019 06:18:49
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffba06`405b2040
Parameter 2 : fffff803`8e1405a4
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+23f97a
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.329 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1c10a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090719-8734-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 18362
Dump File Size : 611,172
Dump File Time : 07-09-2019 06:19:36
Judging by the dump I'm assuming the crash is due to something DirectX related?
All the dumps highlight these three files:
|Filename||Address In Stack||From Address||To Address||Size||Time Stamp||Time String||Product Name||File Description||File Version||Company||Full Path|
|dxgkrnl.sys||dxgkrnl.sys+23f97a||fffff803`8d750000||fffff803`8dac3000||0x00373000||0xf0008504||06-08-2097 00:01:32||Microsoft® Windows® Operating System||DirectX Graphics Kernel||10.0.18362.329 (WinBuild.160101.0800)||Microsoft Corporation||C:\Windows\system32\drivers\dxgkrnl.sys|
|ntoskrnl.exe||ntoskrnl.exe+58e240||fffff803`83a00000||fffff803`844b5000||0x00ab5000||0x571a3c8e||22-04-2016 20:30:30||Microsoft® Windows® Operating System||NT Kernel & System||10.0.18362.329 (WinBuild.160101.0800)||Microsoft Corporation||C:\Windows\system32\ntoskrnl.exe|
I am having this issue (freeze caused by dxgkrnl.sys ) and a similar issue where windows freezes after I have left the machine idle for a long time. I have been unable to identify a root cause or solution. Does this happen to you when the monitors turn on? Because that seems to be what's triggering it for me, though I have had it happen on a clean boot.
RX 5700 reference / 19.8.2
R5 3600 / ASUS Prime x570 Pro
It is definitely display driver (amdkmdap / atikmpag) and DirectX related issue. Freezing at boot (windows 10 login screen), both monitors going black (display driver crashing but not recovering), Chrome freezing (especially if I'm playing video).
I did a complete uninstall of all drivers using DDU and installed 19.7.5 this morning. So far it hasn't crashed but I also haven't used it much today. Fingers crossed.
I don't have the luxury of returning the 5700XT so I really hope the drivers mature quickly.
I don't have enough technical expertise to find that out sorry. I just clicked on critical / errors and then found the BSOD explainer tool via Google and copy pasted that here.
Clean the PCI-Ex x16 port with an old dry clean toothbrush. And start the system with a single monitor and try opening the second after the PC starts.
I'm getting crashing in Chrome on my RX 480 with 19.9.1. DMP files point to the same 3 drivers as OP and bugcheck code shown in his image. It happens with Hardware Acelleration on and off in Chrome settings. If I just browse around for a few minutes, my system will hang and reboot.