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Drivers & Software

adityas
Adept I

5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

After I've installed the Asus 5700XT my system has started to hang at the login screen, showing just a frozen mouse cursor with the loading animation. The system then resets after a while and boots normally. I even did a complete format and clean install to ensure it wasn't anything else software related.

bug.jpg

Windows Event Viewer logs:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffba06405b2040, 0xfffff8038e1405a4, 0xffffffffc0000001, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: f3a2496a-7589-4472-8785-1ab6bd12e831.

Here's the dump analysis by BlueScreenView:

crash list.png

==================================================
Dump File : 090719-8734-01.dmp
Crash Time : 07-09-2019 06:18:49
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffba06`405b2040
Parameter 2 : fffff803`8e1405a4
Parameter 3 : ffffffff`c0000001
Parameter 4 : 00000000`00000003
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+23f97a
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.18362.329 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1c10a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090719-8734-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 18362
Dump File Size : 611,172
Dump File Time : 07-09-2019 06:19:36
==================================================

My system:

  • AMD Graphics Card: ASUS AMD Radeon RX 5700XT
  • Desktop or Laptop System: Desktop
  • Operating System: Windows 10 Pro 64bit 1903 – 18362.329
  • Driver version installed: win10-64bit-radeon-software-adrenalin-2019-edition-19.9.1-sep4
  • Display Devices
    • Monitor 1: LG 25 inch 21:9 Ultrawide Gaming Monitor - 25UM58 connected via HDMI to HDMI cable (AmazonBasics)
    • Monitor 2: Asus 23 inch MX239H LED Backlit LCD Monitor – connected via DisplayPort to HDMI cable (AmazonBasics)
  • Motherboard + Bios Revision: Asus Z170-K Motherboard (BIOS Version 3805)
  • CPU/APU: Intel Core i5-6600K 6M Skylake 3.5 GHz Desktop Processor
  • Power Supply Unit Make, Model & Wattage: Cooler Master 600W PSU
  • RAM: 16GB - Corsair 8GB DDR4 2133 mhz Desktop Memory CMV8GX4M1A2133C15 x 2

 

Judging by the dump I'm assuming the crash is due to something DirectX related? 

Tags (1)
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12 Replies
adityas
Adept I

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

All the dumps highlight these three files:

FilenameAddress In StackFrom AddressTo AddressSizeTime StampTime StringProduct NameFile DescriptionFile VersionCompanyFull Path
atikmpag.sysatikmpag.sys+105a4fffff803`8e130000fffff803`8e1c30000x000930000x5d6eaa1803-09-2019 23:29:52     
dxgkrnl.sysdxgkrnl.sys+23f97afffff803`8d750000fffff803`8dac30000x003730000xf000850406-08-2097 00:01:32Microsoft® Windows® Operating SystemDirectX Graphics Kernel10.0.18362.329 (WinBuild.160101.0800)Microsoft CorporationC:\Windows\system32\drivers\dxgkrnl.sys
ntoskrnl.exentoskrnl.exe+58e240fffff803`83a00000fffff803`844b50000x00ab50000x571a3c8e22-04-2016 20:30:30Microsoft® Windows® Operating SystemNT Kernel & System10.0.18362.329 (WinBuild.160101.0800)Microsoft CorporationC:\Windows\system32\ntoskrnl.exe
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blindpanic
Adept III

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

I am having this issue (freeze caused by dxgkrnl.sys ) and a similar issue where windows freezes after I have left the machine idle for a long time.  I have been unable to identify a root cause or solution. Does this happen to you when the monitors turn on? Because that seems to be what's triggering it for me, though I have had it happen on a clean boot.

RX 5700 reference / 19.8.2

R5 3600 / ASUS Prime x570 Pro

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adityas
Adept I

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

It is definitely display driver (amdkmdap / atikmpag) and DirectX related issue. Freezing at boot (windows 10 login screen), both monitors going black (display driver crashing but not recovering), Chrome freezing (especially if I'm playing video).

I did a complete uninstall of all drivers using DDU and installed 19.7.5 this morning. So far it hasn't crashed but I also haven't used it much today. Fingers crossed.

I don't have the luxury of returning the 5700XT so I really hope the drivers mature quickly.

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blindpanic
Adept III

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

Do you have any WHEA-logger warnings in event viewer?

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adityas
Adept I

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

Hiamdmatt‌, could you or someone else in the team please help me resolve this. Or is the only option to wait for future driver updates that fix the DirectX issue?

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adityas
Adept I

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

I don't have enough technical expertise to find that out sorry. I just clicked on critical / errors and then found the BSOD explainer tool via Google and copy pasted that here.

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mstfbsrn980
Grandmaster

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

Your problem may be caused by Windows Power Options. Should disable “Turn off the display” feature.

mstfbsrn980
Grandmaster

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

Clean the PCI-Ex x16 port with an old dry clean toothbrush. And start the system with a single monitor and try opening the second after the PC starts.

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akirareturns
Adept I

Re: 5700XT Hangs on Windows 10 Login Screen - dxgkrnl.sys crashes

I'm getting crashing in Chrome on my RX 480 with 19.9.1. DMP files point to the same 3 drivers as OP and bugcheck code shown in his image. It happens with Hardware Acelleration on and off in Chrome settings. If I just browse around for a few minutes, my system will hang and reboot.

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