Drivers & Software

[blakem17]

 Describe your system:

• GPU: XFX 5700 XT
• Desktop
• Operating System: Windows 10 64bit
• Driver version installed: 19.11.3
• Display Device: LG UD58-b
• Motherboard: ASRock X370 Killer SLI/ac 
• BIOS : 5.40
• CPU: Ryzen 7 1700x
• Power Supply Unit: EVGA 850 BQ, 80+ BRONZE 850W
• RAM: 48GB

Describe your issue:

• Blue screen crash referencing atikmpag.sys
• This issue is when not playing games.
• It tends to be web browsing but can be while the system is idle too.
• Please see the attached items for BSOD logs. 

[blakem17]

Also this is after a fresh install.

[rodolfocunha]

I have the same problem, but mine is on RX 5700. Almost always crash with youtube, even with only 1 single tab open.

Not a single issue with AAA games, but crashs at least once a day. Somethings shuting down de power resolves the problem until next pc reset.

Tried some "fix" that i found on google, but no luck. AMD seens to not care about this problem with their customers. All drives are up to date. 

Also, the crashs get more or less frequent with every AMD driver update. With makes me believe that is a problem with the AMD product.

[tartoast]

I'm also having the same problem. BSOD when just on the desktop while browsing. The BSOD is usually about atikmpag.sys. I've switch my RX 5700 XT to just using Intel onboard and get no crashing. I've done a clean install of windows and the issue came back about 1 hour after getting back into windows.

The RX 5700 XT is quickly becoming a very disappointing product. I had no issues like with my nvidia card.

Let me know if anything more I can provide.

Spec:

Sapphire RX 5700 XT

Intel i7 6700K (not overclocked)

Gskill 16GB 3200mhz 

Asus Maximus VIII Hero

Corsair RM650 Powersupply

Windows 10 Pro 1903