Hi, So I was building a system for a friend we got everything working it booted into windows and has been working but then the problems started. The monitor flashes from the normal picture to a black screen randomly. This has been going on for a good week and he is was only able to do it because one driver did not cause it to freak out as often. Now he is at his wit's end and is getting ready to get rid of the card. We have tried a different monitor with lots of different drivers and nothing works. What can he do to fix it. Could it be a bad card or should we do a full wipe on his computer. Please help.
Cpu: Ryzen 5 2600
Gpu: Asrock 5500xt 8GB Factory Overclocked
PSU: Corsair 600W
Mobo: B450 Gigabyte Auorus Elite V2
Ram: 16GB Gskill Ripjaws
Remove the drivers with DDU(https://www.guru3d.com/files-get/display-driver-uninstaller-download,1.html) and make sure to run it from safe mode.
Next, try 20.9.2 or 20.9.1 version. It's here: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5500-series/amd-radeon-rx-5500-s... - just select your OS.
When you remove display drivers with DDU don't restart. Go to the drop down menu and also select to remove everything for Intel and nVidia too, and then restart.
VGA...oof. Talking from my own experience i know that old hardware doesn't play well with a newer gpu's, so that's the first thing i would check. Make sure to test it with some newer monitor or tv that has HDMI or DP. Oh and i would update bios on that motherboard. I'm not sure if all b450 boards run as they should out of the box with a Ryzen2000 series cpu's.
VGA is not supported - as the analog pixel clock (its a small chip on the graphics card) is missing since the Radeon HD7000 series... (also Nvidia doesnt have it anymore - also since decades)
buy a nice 144hz 1ms FreeSync 24" or 27" monitor for 200 bucks and you will be happy
Thank you for your response. I never considered that until now but it makes sense. He will be getting a new monitor this was a free one just to tide him over. Thank you