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Drivers & Software

ExcessTomatos
Journeyman III

5500 xt drivers fail to install, Black Screen, Boot loop

When running the adrenaline software on a clean install of windows 10 (I've tried multiple builds: 1909, 21h1 ect) the installer hangs at a black screen when the progress gets to about 50% the pc the reboots, during boot sequence the machine starts to load windows but hangs after POST with the dots circling indicating windows is starting. This then leads to having to boot the machine in safe mode to blow away the drivers OR restoring from a system restore point.

I've tried all of the ddu sequences to purge all drivers then tried installing the drivers via device manager. 

This issue just seemed to come out of the blue so was leaning on the build of windows being the issue so I rolled way back to a clean install of 1909 and ran the adrenaline software that was released last December and the same result as above occurred.

Hoping someone from AMD sees this as I spent 8 hours troubleshooting this yesterday. 

 

Build

MSI x470 gaming plus max: Bios was updates to latest stable release

xfx 5500xt

ryzen 9 3900x

samsung evo 970 ssd

 

 

   

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