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Drivers & Software

bobcamo
Adept II

3rd party startup service may prevents Windows from loading properly

Edit: the link below is to another post that is related to this which is the first one i posted on before making this one.
18.4.1 broke my windows

Hi, i already posted a comment to a related-ish post but figured i'd make a separate one as i have this problem and to be more specific of my build and such. also this way anyone having similar problems as i am can also jump in and hopefully this gets seen and fixed.

Build:
GPU: MSI R9 390 8GB Gaming Edition
CPU: AMD FX-8350

Ram: G.SKILL Sniper Gaming Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1866 (PC3 14900)

MoBo:  ASUS ROG Crosshair V Formula-Z AM3+ AMD 990FX + SB950

PSU: LEPA G1200-MA 1200W

SSD: Mushkin Enhanced Striker 2.5" 480GB


Anyways, since the i updated to windows 1803 i have had my PC get stuck on boot up in an infinite loading screen just before the windows log in screen. so far everything I've tried and found to make it work right has not worked. now, i do want people to know this til this is fixed, be cautious updating windows to the spring update... i'm unable to revert back to the previous build of windows. so i did manage to figure some things out or my pc wouldn't be usable right now. if you don't plan on playing or using graphical things, you can just uninstall the driver or uninstall then use windows update to find their driver which... kinda doesn't work well... but other wise the only thing i've been able to do is get into safe mode which works perfectly fine with or without the drivers. but i will have a copied and pasted comment i made from the last post that i finally figured out to work for me.

"Well, for anyone getting the same thing i am. only thing I've figured out that's been able to work is after installing the newest driver. then go into device manager(Fast way: Windows Key+X then M), go to "Display Adapters" click the drop down arrow on the left. right-click on your GPU(Mine shows as "AMD Radeon (TM) R9 390 Series"), Disable Device. then your able to restart normally and such. this can also be done in safe mode to get back to windows normally then once in windows just re-enable it and everything should run fine. but do not restart or turn off your PC before disabling it again other wise you'll have to enter safe mode again to do this. hopefully this helps anyone who needs it til what ever is going on is fixed."

Message was edited by: BOBCAMO CAMO

Edit:
changing the name of the title as so far it doesn't seem to be a AMD specific issue, for some it may be. but for my end it was a guess til testing and trial and error started. lots of searching and such indicates it's mainly the version of the OS build... if you read replies and such below this post, you'll see why.

OP Name: Windows 10 Spring Update 1803 and AMD drivers not working. unable to load windows.

Message was edited by: BOBCAMO CAMO

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

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bobcamo
Adept II

HOLY CRAP!!! think i figured it out... finally found a decent thing for my end which so far has fixed the black screen before login completely...
First. i'd like to say... WOW is there so much blame on GPU driver's in general when none of that worked even before i searched it up... granted i didn't help on that till testing more.
Second, Guess which service it was... "Advanced SystemCare Service 11"
ok, this may not work for everyone but so far the same things i used to CAUSE the black screen of death(yes that's what this is called apparently. BSOD either way...) have not caused it since i have done this.
Here is the link to which i found and followed.
https://support.microsoft.com/en-ph/help/929135/how-to-perform-a-clean-boot-in-windows

Scroll down til you see a section in big bold lettering named "How to determine what is causing the problem after you do a clean boot", under that click on the drop down menu which looks like a link named "Windows 10, Windows 8.1, Windows 8" that's the steps i fallowed. read the steps there then go ahead and read my tips below.
now for a faster determination if it even IS a Service causing it, once on step 5 click the button that says "Disable all", then Apply, then OK, if your able to cause the black screen, do that before hitting the restart button on the small window that shows up after hitting OK and do not check the box either on that same window. if it windows starts up fine with no black screen, then it's a non-windows process then continue on from step 5. if not, continue on to the windows process part, if neither then it's not a process and something else is causing it.
if it's not the above, many have constantly opted to reference to reverting windows back and blocking the update. other's there is many fixes and so on that randomly has helped. here is what i typed into google( windows 10 1803 black screen boot problems  ) to find all the things I've tried and tested and no differences for my end. pretty much a few of the links shown may lead to other forums with more link in them, which... may have to be done... yes... i have been at this since 10pm last night and finally got done now at... 6:20am and was working on it a few hours before 10 but wasn't paying attention to time... lol. think i started from my last post about the windows update not installing right. just giving an idea of what to expect if nothing in this thread helps... but still trying to make it less on everyone the best i can.

Well. hopefully this does help anyone. i will keep an eye on this post the best i can.

Edit:
keep in mind i have a feeling the process fix may change with each update of windows or even program update or additional program installed. overall, this again is an update probably best waited on for apparently at least 3-6 more months of it being out of what many have said...

Yeah... after that windows update that i was unable to update too before(couple post's ago) i started getting the black screen again the same way. sadly... i may only have like 3 services or so that are in there that i can actually disable. the rest... i have to have enabled other wise the program wont even run after windows is booted. so i'm just disabling all non windows services, do my cleanings, restart, then once back into windows, re-enable them all again, then restart and so far this has been working for me. which may indicate the service might be able to be fixed one of two ways I've noticed which may not make a difference on the black screen appearance. some programs if you try to run after disabling it's service and restarting may ask to re-install the service. other way is to re-install the program. neither of these may work. but there is a chance which is why i'm mentioning it.

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