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Drivers & Software

xlxmackxlx
Adept I

19.8.1 Atikmdag.sys bluescreen 5700 xt

I just installed the latest 5700 xt drivers 19.8.1 and when i restart i get a blue screen and code Atikmdag.sys and have had to go into safe mode and roll back the drivers i then downloaded the drivers and installed them manually thinking that the self down loader may be the problem but it didn't help any ideas   

1 Solution
Matt_AMD
Community Manager

This issue should be resolved in 19.9.2 driver which can be downloaded here

View solution in original post

216 Replies
yimlao
Adept II

same problem pls fix bug

bluescreen

0 Likes
technech
Journeyman III

Same problem for me. I have built a new rig and have had random BSods (about once a day) and was hoping new driver would help. It did not. it made it worse. Now Like the OP my PC gets BSod when I log into windows (10). Atikmdag.sys.

phlogios
Adept II

I have the same problem, multiple BSODs today, often with different error codes. I did not get BSODs before I switched from RX480 to RX5700XT
Specs:
Sapphire RX5700XT (brand new, installed today)

Ryzen 7 3700X (never had BSOD with this processor and RX480)
ASRock X570M Pro4

Corsair 2x16GB 3200MHz

ิ same me BSODS

Sapphire RX5700XT 

Ryzen 7 3700X 

x570 asus prime pro

0 Likes

Hey, just wandering, did you fix the issue? I have basically the same comp and i get bluescreens at least 2 times a day.

0 Likes

Nah I still get occasional blackscreens when playing games, and EVERY time I start or restart my computer it fails and reboots ONCE before finishing loading Windows.

0 Likes

I got the same problems! ‍♂

0 Likes
wowbro
Adept I

The operating system fell into a blue screen after turning the video on YouTube

RX5700XT

Ryzen 7 2700X

Yup i cant even get past login as soon as i enter my password bam blue screen i didnt test 2 see if it was my overclock doingbit but i dont see how it would

0 Likes

I had 2 BSOD's in a row today watching YT videos. 19.8.1

I experienced a BSOD yesterday watching Netflix -- Microsoft said...

page fault in non paged area

what failed: atikmdag.sys

when I rebooted Win10 said that RadeonSettings had been reset to default.

The only thing I had changed in RadeonSettings was the fan profile.

Then today Vivaldi crashed (no BSOD) and my Event viewer said... 

virtual memory.jpg

handlecount.jpg

The HandleCount for RadeonSettings seems to be maxing out my virtual memory which is already twice what Microsoft says I need.

I haven't messed with any settings; for example, my memory is still at the default 2133mhz.

sirpawsies
Adept I

Been having the same issue since installing 19.8.1, usually the bluescreens involve youtube or just alt-tabbing with a browser on the second monitor

Sapphire RX 5700 XT

Intel Core i5 8400

Edit: Rolling back seems to have stopped the blue screens, even if it reintroduces flickering problems on some GPU intensive games

0 Likes
rhymau
Journeyman III

3700x

5700xt

aorus x570 pro wifi

win10 pro

Same thing. BSOD upon reboot. Tried clean install, BSOD on youtube and other random instances.

0 Likes
allanlanugan
Journeyman III

My pc BSOD after installing new 19.8.1drivers, any fix? Has any tried installing back the old drivers after uninstalling new drivers?

0 Likes

I rollback to driver version 19.7.5 in safe mode and there seems to be no problem atleast for now. Windows run normally and games run normally as well 

0 Likes
phillychuck
Journeyman III

Me too...  Have had much bugs with this build, ASUS 5700XT, ASUS STRIX x570 (originally MSI x570 replaced because so many bad things where happening)... but all the crashing was never blue screens, just a bunch of others issues.  This driver blue screened on YouTube, basically came here just after that.

0 Likes
adam0097
Adept I

Same problem

0 Likes
serenityfox
Journeyman III

If anyone is still having problems this is what I did:

PC: boot into safe networking mode

1) Installed DDU, Display Driver Uninstaller (Display Driver Uninstaller Download version 18.0.1.7 )

2) Run installation and unstill new drivers. (Uninstall Nvidia drivers if you have any)

3) Exit safe mode

4) Reinstall AMD drivers using the auto-detect download

It would probably work after this. It did for me

0 Likes

Already tried safe mode > ddu > 19.8.1. Worked for half a day then BSOD on

youtube again.

On Thu, Aug 15, 2019 at 10:39 AM serenityfox <amd-external@jiveon.com>

0 Likes
philtheagony
Adept I

same

msi 5700xt

radeon 3700x

msi mpg gaming edge wifi x570

phlogios
Adept II

I have tried installing drivers 19.8.1, 19.7.5 and 19.7.1, each time uninstalling the previously installed driver with AMD Cleanup Utility in safe mode. All drivers have the same BSOD behavior.
When I first installed the card, PUBG worked, then stopped working and now I can't launch it without getting BSOD immediately.
ArmA 3 worked for 30 minutes, but now it can't launch without immediate BSOD.
Star Citizen works but sometimes crashes the driver without BSOD.

Youtube often leads to BSOD. So does Discord if I click around in the interface.

There are no issues whatsoever if I completely uninstall the AMD drivers and just use the default Windows Graphics Adapter.

In another thread, someone suggested reinstalling the driver and making sure NOT to turn on Enhanced Sync and VSR, but that didn't work for me, it still crashes.

    dont setting it big bugs

0 Likes
needsnurfing
Adept II

I'm having the same issue too, 2700x crosshair VII and xfx 5700 xt.

I narrowed it down to the refresh rate. On my old 75hz monitor it would crash once every 2-3 days, upgrading to a new 100hz monitor increased the bsods to multiple times per day.

I have tried 19.7.1/2/3/4/5 and currently on 19.8.1. They all BSOD it seems, currently have a support ticket going which is useless. Every time i reply to tell them it still crashes they suggest a new driver to install, they wan't me to roll back to 19.4.1 now. 

Anyways, I found settings my 100hz monitor to 60hz, turning off freesync on the monitor and in radeon settings and setting vsync always off lessens the problem. I don't think I have crashed as of yet @60hz, if it did it was only once or twice.bsod.jpg

Anyways up to 14 bsods now and the only respite to to play at 60hz with no vsync and suffer bad stuttering and frame tearing.

So out of curiosity do any of you have high refresh monitors?

0 Likes

Just had my first crash at 60hz refresh :/

0 Likes
colesdav
MVP

I do not own an RX5700XT yet.
I decided to let everyone else go through absolute driver hell for 6 months this time, and wait until RX5700XT prices drop to a sensible amount.

I cannot help you in detail but everyone here should file an AMD Reporting form (You can do that from the Adrenalin Driver), and you should all open an Email Support Case with AMD. 

Support Ticket Process | AMD 
and 
Online Service Request | AMD 

Also contact Sapphire Support: 

Contact Us 

This is just a User-User forum, and chatting here is fine for reporting issues amongst users  but it might not get the attention of AMD unless you make sure to file reporting forms and open email support cases. 

Good luck. 

Matt_AMD
Community Manager

For anyone experiencing this issue whereby you experience a BSOD after installing 19.81, please could you provide the following information?

  • Full system specifications as mentioned here https://community.amd.com/thread/196209 
  • Please provide clear instructions on how you updated or installed the 19.8.1 driver. For example, did you uninstall the previous driver first, or did you update to 19.8.1 via Radeon Settings etc
  • Please provide clear steps we can follow in order to reproduce the issue you see

Once i have this information i will relay this feedback to engineering, thank you. 

  • AMD Graphics Card
    • Sapphire RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10
  • Driver version installed
    • Radeon Software Adrenalin 19.8.1
  • Display Devices
    • LG 22MP58VQ, HDMI
    • LG 22MP68VQ, DP to HDMI
  • Motherboard + Bios Revision
    • MSI B360M PRO VDH
  • CPU/APU
    • Intel Core i5 8400
  • Power Supply Unit  Make, Model & Wattage
    • Corsair RM 550
  • RAM

16GB DDR4 RAM
The update to 19.8.1 was initially done vvia Radeon Settings with no major issues on the fist day of it. From the second day onwards due to the blue screens I tried doing a clean instal through DDU + Safe Mode but the problem persisted

I'm not exactly sure what causes the issue, precisely. So far it has happened while playing games (FFXIV, League, Apex) or just browsing the web (Youtube in particular is one of the more disaster-prone sites) or even just browsing through Discord servers. Alt-tabbing or changing focus seems to also be a part of the problem but with how arbitrary it seemed to be I can't be sure of it.

0 Likes
  • AMD Graphics Card
    • Sapphire RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10
  • Driver version installed
    • Radeon Software Adrenalin 19.8.1
  • Display Devices
    • Asus VG279Q
    • 1920x1080 144hz
  • Motherboard + Bios Revision
    • Asus PRIME-X570-PRO-CSM
  • CPU/APU
    • Ryzen7 3700x
  • Power Supply Unit  Make, Model & Wattage
    • Corsair RM 750
  • RAM
    • Gkill  16GB DDR4 RAM

BSOD pls fix bugs 

0 Likes
js0
Journeyman III

AMD Graphics Card
    XFX RX 5700 XT
Desktop or Laptop System
    Desktop
Operating System
    Windows 10 64bit Version 1803
Driver version installed
    Adrenalin 2019 Edition 19.8.1 Optional
Display Devices
    Dell U2410 1920x1200 @60Hz Displayport
    Oculus Rift CV1 @90Hz HDMI
Motherboard + Bios Revision
    ASRock Taichi x370
CPU/APU
    Ryzen 1700
Power Supply Unit  Make, Model & Wattage
    Corsair CS650M 650W
RAM
    16GB

Driver install method:
    Uninstalled old driver. Cleaned all settings with DDU in safe mode. Install new driver.

Steps to reproduce:
    Leave system at desktop. I didn't have to be doing anything to get a BSOD with this driver.
    They also occur while gaming, web browsing, etc
    Time to BSOD varies from 5 minutes to 45 minutes.
    Uninstalling and going back to 19.7.5 completely resolves this problem.

0 Likes
  • AMD Graphics Card
    • 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 Pro 64bit
  • Driver version installed
    • 19.8.1
  • Display Devices
    • Asus VN247 HDMI
  • Motherboard + Bios Revision
    • Asus Z97-Pro 3503 BIOS
  • CPU/APU
    • 4790k
  • Power Supply Unit  Make, Model & Wattage
    • Corsair 750W
  • RAM
    • 16GB Corsair

I get BSOD watching Youtube vids on 19.8.1. Two in a row. 19.7.5 and .2 did not cause this. I rolled back to 19.7.5 and watched YT vids for hours today. I installed 19.8.1 via Express Install. Doing a clean install removes the Pixel Format button, which is an acknowledged issue.

  • AMD Graphics Card
    • AMD RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 1903
  • Driver version installed
    • Radeon Software Adrenalin 19.8.1
  • Motherboard + Bios
    • Gigabyte x470 Aorus Gaming 7 WIFI + F42a
      • AGESA 1.0.0.3 ABB
  • CPU/APU
  • Ryzen7 3700x
  • Power Supply Unit  Make, Model & Wattage
  • Corsair RM850x 850W Gold
  • RAM
  • Gkill  32GB DDR4 RAM
    • 3200Mhz

  • Constant BSOD - Experienced after installing 19.8.1 from 19.7.5
    • first did update through Radeon software
    • second did clean install after using DDU

Same problem with both atikmdag.sys error.

0 Likes
  • AMD Graphics Card
    • Asus RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10
  • Driver version installed
    • Radeon Software Adrenalin 19.8.1
  • Display Devices
    • Acer VG271U 144hz IPS
  • Motherboard + Bios Revision
    • MSI Gaming PRO Carbon x570 Bios- 7B93v11
  • CPU/APU
    • AMD Ryzen 3700x
  • Power Supply Unit  Make, Model & Wattage
    • Cooler Master 650 MWE Gold
  • RAM
    • 8GB x 2 3200 c15 Crucial Ballistix

System crashes either on desktop or givers BSOD or restarts on its own after crashing. Never had a stable experience. YouTube video also results into crashes. All the Games crashes at different stages at different times at different temperatures. I have done atleast 5 DDU and reinstall. All AMD settings are at default.

Plz Fix it.

0 Likes

Describe your system:

  • AMD Graphics Card
    • Saphire Radeon RX 5700
  • Desktop or Laptop System
    • Desk
  • Operating System
    • Windows 10 1903 x64
  • Driver version installed
    • 19.7.1 (19.8.1, 19.8.2, 19.9.1 BSOD on all that 3 versions)
  • Display Devices
    • Asus MG248QR, 144Hz DP
    • LG E2241 60Hz HDMI
  • Motherboard + Bios Revision
    • Gigabyte AB350M Gaming 3 (Bios F31)
  • CPU/APU
    • AMD Ryzen 2700
  • Power Supply Unit  Make, Model & Wattage
    • AeroCool Strike X 600W
  • RAM
    • 12GB (8+4 Hyper-X 2.4Ghz)

 

Describe your issue:

Many (5+) BSODs using Windows (Even when OS is idle) (With Driver 19.8.1) (Reinstalled with AMD CleanUp tool), 0 BSOD with 19.7.1 after DDU uninstall of 19.8.1.

0 Likes

Describe your system:

  • AMD Graphics Card
    • Saphire Radeon RX 5700
  • Desktop or Laptop System
    • Desk
  • Operating System
    • Windows 10 1903 x64
  • Driver version installed
    • 19.7.1 (19.8.2 before)
  • Display Devices
    • Asus MG248QR, 144Hz DP
    • LG E2241 60Hz HDMI
  • Motherboard + Bios Revision
    • Gigabyte AB350M Gaming 3 (Bios F31)
  • CPU/APU
    • AMD Ryzen 2700
  • Power Supply Unit  Make, Model & Wattage
    • AeroCool Strike X 600W
  • RAM
    • 12GB (8+4 Hyper-X 2.4Ghz)

 

Describe your issue:

Many (5+) BSODs using Windows (Even when OS is idle) (With Driver 19.8.1 AND 19.8.2)

The new 19.8.2 keeps crashing.

n0a
Journeyman III
  • AMD Graphics Card
    • Sapphire RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10.0.18362 n°1836
  • Driver version installed
    • Radeon Software Adrenalin 19.8.2
  • Display Devices
    • Viewsonic VX2458-C-MHD 
    • 1920x1080 144hz
  • Motherboard + Bios Revision
    • Asus TUF B450 GAMING PLUS
  • CPU/APU
    • Ryzen 5 3600
  • Power Supply Unit  Make, Model & Wattage
    • BeQuiet! System Power 9 700W
  • RAM
    • Corsair Vengeance LPX DDR4 2x8gb 2666MHz (CMK16GX4M2A2666C16W)

I built my new PC yesterday. I have no problems when the GPU drivers are not installed. Once installed (latest drivers), and during installation, I encounter frequent freezes, either on the desktop or on a web page.
The BSoDs happen when I try to run some video games: a BSoD at the end of Rust loading (VIDEO_SCHEDULER_INTERNAL_ERROR), or at the end of GTA V loading (DRIVER_IRQL_NOT_LESS_OR_EQUAL, atikmdag.sys failed).
I have no problems with my old games (Counter Strike: Global Offensive, Rocket League, Minecraft).

0 Likes
adam0097
Adept I
  • AMD Graphics Card
    • Sapphire RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10
  • Driver version installed
    • Radeon Software Adrenalin 19.8.1
  • Display Devices
    • MSI Optix MAG271CQR  2560X1440 DP
  • Motherboard + Bios Revision
    • MSI x570 Gaming Plus + BIOS 7C37vA2
  • CPU/APU
    • Ryzen7 3700x
  • Power Supply Unit  Make, Model & Wattage
    • SilentiumPC Supremo FM2 Gold 650W
  • RAM
    • Corsair 32GB 3200MHz Vengeance LPX Black CL16 (4x8GB) (CMK16GX4M2B3200C16)

Last BSOD Info ( It almost always is Atikmdag.sys)

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>6</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2019-08-16T16:07:21.254205400Z" />
  <EventRecordID>1410</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-1SENBN5</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">59</Data>
  <Data Name="BugcheckParameter1">0xc0000005</Data>
  <Data Name="BugcheckParameter2">0xfffff80244e42cb6</Data>
  <Data Name="BugcheckParameter3">0xffffda016cf66930</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">41</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">1</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  </EventData>
  </Event>

 

0 Likes

Note: I will update this post with new erros

Next error after 30 minuts of stream watching:

Edit: Second time this error 2 hours of using youtube

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>6</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2019-08-16T17:09:29.485522700Z" />
  <EventRecordID>1492</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-1SENBN5</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">10</Data>
  <Data Name="BugcheckParameter1">0xffffb407</Data>
  <Data Name="BugcheckParameter2">0x2</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0xfffff80276643966</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  </EventData>
  </Event>
0 Likes
Now after using sfc /scannow in cmd, received info about Windows Corrupt files
Link to cbs.log: https://justpaste.it/43537 

Next BSOD:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>6</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2019-08-16T20:42:16.038154800Z" />
  <EventRecordID>1674</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-1SENBN5</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">313</Data>
  <Data Name="BugcheckParameter1">0x1d</Data>
  <Data Name="BugcheckParameter2">0xfffffe836fd6a7a0</Data>
  <Data Name="BugcheckParameter3">0xfffffe836fd6a6f8</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  </EventData>
  </Event>
0 Likes

Again BugcheckCode 10, actually testing turn off hardware acceleration in Firefox.

Today I'm read about Windows random BSOD, after last Windows update so maybe thats a point.