Drivers & Software

[mitchellr]

I haven't upgraded yet and have also having these issues.

It seems to do it mostly when using Chrome with videos from what I am able to determine.

Only happens when using websites with videos like netflix, vrv and including Facebook.

I haven't had a crash when using Firefox yet.

• AMD Graphics Card
  • Sapphire RX 5700 XT
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 Pro (x64) 1803
    
• Driver version installed
  • Radeon Software Adrenalin 19.7.5
    
• Display Devices
  
  • 4x DELL SE2416H
• Motherboard + Bios Revision
  • MSI MPG Gaming Edge WiFi
    
• CPU/APU
  • Ryzen 3 3200G
    
• Power Supply Unit  Make, Model & Wattage
  • Antec HCG-850 80+ Gold Gaming Modular PSU
    
• RAM
  • Corsair Vengeance PRO RGB 3200MHz 64GB Gaming RAM
    

[swanie]

Black screen and BSOD FIX... for me anyways.... on the RT 5700 XT

turn HDCP OFF. 

You may have to do it 1 screen at a time if you run multiple monitors.

I use 3 monitors. 1 hdmi... left HDCP on for that 1. The other 2 are DVI so I have to  use a DP to DVI adapter.... these adapters appear to cause issues...

Open the AMD Driver Settings... in the Display tab you will see "Specs"... in there you will see the override Tab...

Disable HDCP Support.

Good luck.

[prodev3r]

Describe your system:

• AMD Graphics Card
  • RX 5700
    
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
• Display Devices
  • Samsung 1920 x 1080. 60hz
    
• Motherboard + Bios Revision
  • Asus Z97C
    
• CPU/APU
  • Intel 4690k
    
• Power Supply Unit  Make, Model & Wattage
  • Some Corsair 700W
• RAM
  • 16GB

Describe your issue:

• Upgraded drivers from 19.7.5 to 19.8.1 using express install, did not remove previous drivers. Constant BSOD's with Stop code: "KERNEL SECURITY CHECK FAILURE"
  
• Uninstalled drivers using "Display Driver Uninstaller" in safe mode. Rebooted, did a fresh install of 19.8.1. Same BSOD issue.
  
• Uninstalled drivers using "Display Driver Uninstaller" in safe mode. Rebooted and did a fresh install of 19.7.5. Seems to have fixed the problem for now. System still freezes when playing GTA5. But at least I can watch youtube without a BSOD every 5 mins.

[justinh]

Describe your system:

• AMD Graphics Card
  • Sapphire RX 5700 XT
    
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 64bit 1903
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
• Display Devices
  • AOC 2560x1440
    
• Motherboard + Bios Revision
  • Asus X570 Crosshair VIII
    
• CPU/APU
  • AMD Ryzen 3900X
    
• Power Supply Unit  Make, Model & Wattage
  • ASUS ROG Thor 850W
• RAM
  • 32GB G.Skill FlareX 3200 CL14

Describe your issue:

• Constant BSOD atikmdag.sys, kernals and non-paged area. 
• Had asus lighting installed and uninstalled, still getting errors. 
• Clean installed windows twice still errors. 
• Ran DDU 4 times and fresh install of drivers for gpu still errors bsod's. 
• Mobo is updated to current bios and ran on optimized. 
• I get bsod when using discord sometimes or opening amazon music or using OBS studio.  Basically anything sets it off. 
• At this point I just want to light it on fire may have to go over to team green and quit promoting AMD I am so frustrated this machine is taking away from my streaming now .
• This is most recent bsod: 

  Problem signature
  Problem Event Name: BlueScreen
  Code: 50
  Parameter 1: ffffba0c09a000ac
  Parameter 2: 0
  Parameter 3: fffff8011b33a85f
  Parameter 4: 2
  OS version: 10_0_18362
  Service Pack: 0_0
  Product: 768_1
  OS Version: 10.0.18362.2.0.0.768.101
  Locale ID: 1033

  Extra information about the problem
  Bucket ID: AV_R_INVALID_atikmdag!unknown_function

[recko]

• AMD Graphics Card
  • AMD RX 5700 XT
• Desktop or Laptop System
  • Desktop
• Operating System
  • Windows 10 1903
• Driver version installed
  • Radeon Software Adrenalin 19.8.1
• Motherboard + Bios
  • Gigabyte x470 Aorus Gaming 7 WIFI + F42a
    
    • AGESA 1.0.0.3 ABB
• CPU/APU
• Ryzen7 3700x
• Power Supply Unit  Make, Model & Wattage
• Corsair RM850x 850W Gold
  
• RAM
• Gkill  32GB DDR4 RAM
  • 3200Mhz

• Constant BSOD - Experienced after installing 19.8.1 from 19.7.5
  
  • first did update through Radeon software
  • second did clean install after using DDU

Same problem with both atikmdag.sys error.

[thomasanderson]

Hello ia have same problems guyz . Just when i finally done new Pc on Asus x470 Prine pro , Ryzen 7 3700 x and Rx5700 xt i have nothing more the problems and bluescreen. I try to instal new windows 2 times and Gpu drivers 50 times in safe mode . Always when i turn on Pc i have windows lag 20 sec and error Vindows Tdr Failure . I can't stream and play . This is mega crap amd doing this to the people . This gpu drivers are totaly broken!!

[adam0097]

-Bios Update

-Install drivers for x470 (Only from amd site)

-Turn off hardware acceleration in your browser

[swanie]

Did you try disabling the HDCP settings in the gpu driver?

[thomasanderson]

I try to do all those things guyz : 

-Bios is updated 

-Drivers only from amd site 

-HDCP off in setings 

-Hardware acceleration turned off in opera .

Same crash all the time Video TDR failure and something more don't remember name off error . 

When i turn on PC and when windows is loaded just freezing mouse for 20 sec and crashing 5/6 times all the time GPU !

This driver totaly broken for me 19.8.1 

New computer for 1600$ and i can't play and sleep normal ! 

Big thanks AMD last time crap like this . 

[yimlao]

I understand your feelings