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Drivers & Software

astrix_au
Elite

18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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Hi guys,

I tried driver version 18.5.1 since I am using Windows 10 Pro 64bit 1803 build 17134.48 and it's for it.

I straight away started getting signal loss issue, the screen goes black and the tacho lights are no longer on, when this happens rebooting the PC only helps to get the GPU back.

I can hear sound but the displayport signal is lost.

I has having the same issue last month but it wasn't caused by a driver but a bad 8 pin GPU power cable. after changing it it fixed the issue and never retured until I updated to 18.5.1.

This time it's not the cable but the driver. After reverting the driver back to 18.4.1 the issue hasn't returned at all.

I did notice the card was pretty hot behind the radiator of my MSI RX Vega 64 wave which made me think it might be a fan issue on the driver causing it to overheat though I didn't get any numbers to confirm this unfortunately.

Anyone else able to confirm this issue with a similar setup?

My current settings after reverting to 18.4.1 from 18.5.1

Radeon Software Version - 18.4.1

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon RX Vega

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

Core Clock - 1750 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Radeon Settings Version - 2018.0425.4.41502

Driver Packaging Version - 18.10.01.05-180424a-327684E-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01334

OpenGL® Version - 6.14.10.13521

OpenCL™ Version - 24.20.11001.5003

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 10.0.1.6

Vulkan™ Driver Version - 2.0.20

Vulkan™ API Version - 1.1.70

Graphics Card Manufacturer - Built by AMD

Graphics Chipset - Radeon RX Vega

Device ID - 687F

Vendor ID - 1002

SubSystem ID - 0B36

SubSystem Vendor ID - 1002

Revision ID - C0

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 016.001.001.000

BIOS Part Number - 113-D0500500-104

BIOS Date - 2017/08/11 17:31

High Bandwidth Cache Size - 8176 MB

High Bandwidth Cache Type - HBM2

High Bandwidth Cache Clock - 945 MHz

Core Clock - 1750 MHz

High Bandwidth Cache Bandwidth - 483 GByte/s

Memory Bit Rate - 1.89 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

------------------

System Information

------------------

      Time of this report: 5/27/2018, 21:34:03

             Machine name: ASTRIX

               Machine Id: {982D994E-887F-497E-AEA4-E6C4E710EE47}

         Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: English (Regional Setting: English)

      System Manufacturer: ASUS

             System Model: All Series

                     BIOS: BIOS Date: 08/15/14 17:22:17 Ver: 16.03 (type: BIOS)

                Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16322MB RAM

                Page File: 8456MB used, 10296MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------

Display Devices

---------------

           Card name: Radeon RX Vega

        Manufacturer: Advanced Micro Devices, Inc.

           Chip type: AMD Radeon Graphics Processor (0x687F)

            DAC type: Internal DAC(400MHz)

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C0

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 16281 MB

    Dedicated Memory: 8121 MB

       Shared Memory: 8160 MB

        Current Mode: 2560 x 1440 (32 bit) (144Hz)

         HDR Support: Not Supported

    Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.649914,0.338391), Green(0.313000,0.626477), Blue(0.149914,0.052258), White Point(0.313000,0.328625)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: BenQ XL2730Z

          Monitor Id: BNQ7F45

         Native Mode: 2560 x 1440(p) (59.951Hz)

         Output Type: Displayport External

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0327684.inf_amd64_76add9a22b21deb6\B327831\amdxc64.dll

Driver File Version: 24.20.11001.5003 (English)

      Driver Version: 24.20.11001.5003

         DDI Version: 12

      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.4

Graphics Preemption: Primitive

  Compute Preemption: DMA

            Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

      Virtualization: Paravirtualization

          Block List: No Blocks

  Catalog Attributes: Universal:False Declarative:False

   Driver Attributes: Final Retail

    Driver Date/Size: 25/04/2018 10:00:00 AM, 2021792 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71EE2-2B3F-11CF-3960-CF017BC2D535}

           Vendor ID: 0x1002

           Device ID: 0x687F

           SubSys ID: 0x0B361002

         Revision ID: 0x00C0

  Driver Strong Name: oem29.inf:cb0ae41418d14afc:ati2mtag_R7500DS:24.20.11001.5003:pci\ven_1002&dev_687f&rev_c0

      Rank Of Driver: 00D12000

         Video Accel: Unknown

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10 

      Deinterlace Caps: n/a

        D3D9 Overlay: Not Supported

             DXVA-HD: Not Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

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1 Solution

Accepted Solutions
astrix_au
Elite

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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I know why since I fixed it. The clue was the 8 pin cable from my issue before I talked about in my original post.

I have a Seasonic 1000 80 plus Platnum and it has three separate PCIE ports. I tried to remove the cable from the PSU but it was stuck turns out it was damaged and I had to force the cable out which damaged the cable, that is how my previous 8 pin cable (that had the same issue) was damaged. Looking at the PSU two of the port were damaged from the bad cable from the first after i tried the other port. Luckily for me it had three ports and the third was never used and I had a brand new 8 pin power cable and as you can guess it works fine now.

Glad I no longer use crossfire and never will I'll be buying a new PSU in the near future.

Sorry for not seeing it earlier just been so busy with work I hardly even tried to game and didn't have time to remove the PSU and try and fix it. I have a 4 day long weekend so I'll be having fun my other 3 days

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27 Replies
oneamplidude
Adept I

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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Yup. I have the exact same issue. Going to 18.5.1 introduced sporadic black screen with signal loss and Tacho LEDs being completely turned off.
I guess only reverting back to an older version will help for now. Glad I'm not the only one with this problem since 18.5.1.

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emilioarg
Adept III

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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I have the same problem, I'm back to 18.2.1.

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deandrivefoxhound
Journeyman III

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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Same issue here.  At first it scared the crap out of me because I thought the card died.  I suspected it was just the new Windows 10 update screwing up the drivers.  The problem is after a driver roll back to 18.4.1, it still keeps happening.  The fix I did was did a full Windows reinstall and use 18.4.1 drivers.  So far after a day, nothing bad has happened.  So hold off on Windows update and getting 18.5.1.

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astrix_au
Elite

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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Thanks for the replies guys great to see I'm not the only one hope amdmatt​ and the guys can find the issue and sort it out soon.

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Matt_AMD
Community Manager
Community Manager

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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Thanks for the posts guys.

I have not seen this issue myself on two systems running Vega 64's on 18.5.1, but i would like to collect more information.

Please can everyone (aside from the OP) provide the GPU model they are using, the driver and OS version they are using, and a summary of the issue you see and how to reproduce it.

skopelitis0
Journeyman III

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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AMD MSI Radeon R9 290 4G GAMING

windows 10 64 updated

The above's current graphics card drivers version:17.1 (Please read further)

A couple of weeks ago I updated to AMD adreline 18.5.1.I was watching youtube some days ago and my pc froze and stopped responding and my screen went black(didn't shut off or said to have lost signal it just showed a black screen).Rebooted and when I would be prompted to the login screen to unlock my pc I was only seeing a black screen as I mentioned before.Rebooted again and it persisted.Opened bios and tried to format the pc.I was still getting a black screen and I decided to change the hdmi to the motherboard instead of the gpu and I finally got a signal.I reinstalled the latest driver(currently was 18.5.1) and when I switched back the hdmi to the gpu everything was working as expected.But when I closed the pc again I would still get a black screen at the login screen,by the way all the time the screen went black the pc was responsive(num lock and caps lock indication light was working).Then I decided to download an older version of the driver(18.2.3)and while it was being installed the screen went black again with the hdmi still attached to the motherboard instead of the gpu.Rebooting and nothing changed,my pc couldn't output any video signal at all.Then I removed the cmos battery and wait for while before reinserting it and booting it again,nothing changed.The I removed the gpu and booted the pc without it and voila it worked.I changed the drivers versions(both the gpu and cpu/apu)to 17.1 and it works so far.Although I no longer achieve 40-60 fps in overwatch with maxed out graphics and I get like 10-25 which is frustrating for me.

Motheboard A78M-E45

CPU A10 7700k 3.40ghz 4core

RAM ddr3 2x4gb

GPU MSI Radeon R9 290 4G GAMING

HDD a Toshiba 500bg

http://www.userbenchmark.com/UserRun/9033979

(Btw before I got that problem I would get a 45% grade in their rankings)

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astrix_au
Elite

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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I just got it for the first time on 18.4.1 but I did alt tab before so not sure that could have caused it. I was playing DCS 2.5 and lost signal  but the game was still running and i could hear the sound just lost signal and all the  light tachos going by my previous issue with the faulty 8 pin power cable could this be a issue with power and the card. It was running stock 1750Mhz and 945Mhz.

EDIT: Just earlier I also got a error in Photoshop CC 2018 with sniffere.exe and some other errors and it would no longer recognize or see my GPU, updated Photoshop it fixed it then came back after a reboot  than I jumped on DCS when it happened.

This is from Photoshop just in case it's related as it basically unplugs my GPU as it's no longer in the performance preferences in PS settings.

Photoshop error 1.jpg

Photoshop error 2.jpg

it keeps randomly coming back 50-75% of the time I start photoshop.

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astrix_au
Elite

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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It's happening to me all the time now on 18.4.1 same with the PS CC bug, can't even play DCS 2.5 without it black screening and loosing signal, once one tacho light stayed on just once though every other time they were off.

I'm going to try 18.5.2.

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emilioarg
Adept III

Re: 18.5.1 Causing signal loss and black screen, 18.4.1 not affected RX Vega 64 Liquid

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Try version 18.2.1

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