Drivers & Software

[joopnl]

I'm using Media Player Classic Home Cinema (MPC-HC) and Kodi (XBMC). DXVA Hardware accelerated video playback in both players stopped working since installing catalyst 15.7. Playback starts, I can hear the audio, but no video is visible. MPC-HC just shows a black screen, Kodi show the menu, and later crashes.

After rolling back the driver using Windows Device Manager everything is working again. (Other 15.7 components besides the driver are still installed.) Disabling DXVA in the video player options also works, but isn't an acceptable workaround. A snippet from Kodi's log:

11:25:05 T:2752  NOTICE: DXVA::CProcessorHD::PreInit - The Direct3d device doesn't support DXVA-HD.

11:25:05 T:2752  NOTICE: CWinRenderer::Preinit - could not init DXVA-HD processor - skipping

11:25:05 T:3612  NOTICE: Thread DVDPlayer start, auto delete: false

11:25:05 T:3612  NOTICE: Creating InputStream

11:25:05 T:3612  NOTICE: Creating Demuxer

11:25:05 T:3612  NOTICE: Opening stream: 0 source: 256

11:25:05 T:3612  NOTICE: Creating video codec with codec id: 28

11:25:05 T:3612  NOTICE: CDVDVideoCodecFFmpeg::Open() Using codec: H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10

11:25:05 T:3612  NOTICE: Creating video thread

11:25:05 T:3612  NOTICE: Opening stream: 1 source: 256

11:25:05 T:3612  NOTICE: Finding audio codec for: 86019

11:25:05 T:3612  NOTICE: Creating audio thread

11:25:05 T:3280  NOTICE: Thread RefClock start, auto delete: false

11:25:05 T:2052  NOTICE: Thread DVDPlayerVideo start, auto delete: false

11:25:05 T:2052  NOTICE: running thread: video_thread

11:25:05 T:2052  NOTICE: CDVDVideoCodecFFmpeg::GetFormat - Creating DXVA(1280x718)

11:25:05 T:4928  NOTICE: Thread DVDPlayerAudio start, auto delete: false

11:25:05 T:4928  NOTICE: running thread: CDVDPlayerAudio::Process()

11:25:05 T:4928  NOTICE: Creating audio stream (codec id: 86019, channels: 2, sample rate: 48000, pass-through)

11:25:05 T:2052  NOTICE:  fps: 23.976024, pwidth: 1280, pheight: 718, dwidth: 1280, dheight: 718

11:25:05 T:2052  NOTICE: Display resolution DESKTOP : 1920x1080@ 60.00 - Full Screen (16)

11:25:05 T:2052  NOTICE: D3D: rendering method forced to DXVA processor

11:25:05 T:2052   ERROR: DXVA - failed executing m_service->CreateVideoProcessor(m_device, &m_desc, rtFormat, 0, &m_process) at line 469 with error 8007000e

I'm having this problem on an AMD A4-3400 APU running Windows 8.1. I was wondering if other people are seeing the same issue (on other hardware) and/or if anyone has any other suggestions besides rolling back the driver or disabling DXVA.

Thanks.

PS. I reported the issue also via the AMD Issue Reporting Form.

[sankyo]

Comparable issue with AMD E350 graphic HD6310.

MPC-HC (64-bit, 1.7.9) stops working, it hangs.

Windows 7 64-bit. AMD 15.7.

Haven't tried any rollbacks yet.

[sankyo]

Rollbacked to 15.6 beta, it works again.

Also flash is working better (previously black screens and stottering).

Looks like there are more such issues in this forum and also it looks like nobody cares.

Sad.

[technopeasant]

Same here. DXVA2 acceleration in Kodi no longer works, and the Netflix app under Windows 8.1 won't output video. I rolled back to the last 14 series driver in the mean time.

[zuriel]

Updated to 15.7 on my E-350, hardware video decoding stopped working. MPC-HC and Youtube in Firefox just crashed, VLC and Chrome fell back to software decoding and ran badly.

Catalyst 15.7 in DXVA Checker supports almost nothing: http://imgur.com/GbZsv5M

Going back to Catalyst 14.12, MPC-HC, etc. all work again and DXVA Checker shows that lots of things are supported: http://imgur.com/1ELMSOD​

They apparently added HEVC decoding support in 15.7. Looks like they broke something in the process.

[dominikd100]

I have the same issue. E350, Win7 x64, Media Player Classic HD.

After reverting to previous stable release: 14.12, everything works fine again.

It's a pity because I think only 15.7 supports Windows 10, which is going to be released very soon. I don't think I'm going to upgrade, if I cannot have hardware accelerated video playback.

[nelissuh]

Same issue here.

Removal of 15.7 drivers and installing 15.6 Beta drivers solved the issue.

AMD A8-3870K

KODI 15.0

Windows 7 64Bit

[thermalbad]

Same here on AMD E350 and HD6310. Also using kodi and it crashes playing a (sd-)stream up to full-hd-material and when playing live-tv.

The only solution is to deactivate dxva in kodis expert view. But then the only price you win is a stuttering collection of images (remembers me of a video).

Problem is, it is the only available driver on windows 10, which i´m running. There is no possibility to use a different driver.

I submitted a support request, but i dont think that it helps.

Marco

[psycho_asylum]

The 15.5 and 15.6 betas install just fine on Windows 10. I was prompted for an update to 15.7 after installing Windows 10, so I installed it and remembered why I had been avoiding it before. Instead of rolling back the entire install, I only replaced the actual display driver in the Device Manager. 3 weeks and not a peep from AMD.

[thermalbad]

Thanks for the reply - didn´t know that i can use 15.5 or 15.6 beta -> could help me a lot. That means, you extracted the displaydriver itself without doing a reinstall and replaced it manually via device-manager? I would then do the same

Thx,

Marco (and sorry for the bad english - i´m a german guy)