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jackalking
Journeyman III

RX 5700 xt Crashing issue

so whenever I launch a game or load into a game it will hard restart to the ASrock logo, I've worked with multiple people including AMD for a few months on this issue, But I believe I could possibly get a little more help though here.

Specs:

Ryzen 5 3600

ASRock Fatal1ty b450 gaming-itx/ac

Ballistix Sport DDR4-3200

Radeon Rx 5700 Xt 8gb

Corsair cx750m

I've tried reinstalling drivers, redownloading windows, cleaning out Nvidia drivers, and intel drivers. sometimes it will just work and play games perfectly but then out of nowhere will just start crashing.

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benman2785
Big Boss

Re: RX 5700 xt Crashing issue

mh, what Driver version do you use?
did you try it without RAM OC? (XMP is also OC)(run RAM as 2133)

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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jackalking
Journeyman III

Re: RX 5700 xt Crashing issue

driver:20.4.2

i just ran it with ram set to 2133, and it still crashed at the same time, it crashes when I boot the game or sit in the game. the quickest game it crashes in is call of duty, I've downloaded random games to test it, but it crashes in all my games besides world of warcraft

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jackalking
Journeyman III

Re: RX 5700 xt Crashing issue

also, my current motherboard is a PCIe 3.0 motherboard while my 5700 is a PCIe 4.0 bus type, I know that the 5700 is backwards compatible but for another hardware elimination, I ordered a motherboard (Asus ROG Strix X570-I) with PCIe 4.0 natively. I've gotten a replacement of the card which I got yesterday then found I still had issues, and I've replaced my cx750 PSU in January when this issue first occurred. 

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benman2785
Big Boss

Re: RX 5700 xt Crashing issue

please check the temps of your GPU
also try to clean install 20.4.2 - so use DDU in safe mode to clean driver and reinstall it after those 2 reboots

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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