cancel
Showing results for 
Search instead for 
Did you mean: 

Discussions

Highlighted
Journeyman III
Journeyman III

I have problems in installing AMD drivers on my Win10 v1806.

I have laptop (Acer Aspire E1-572G). I've installed Win10 v1806, downloaded updates at Win Update Service, successfully installed chipset and Intel Graphics drivers and downloaded latest drivers from AMD website for my GPU Radeon R7 M265, but after installation ends my OS just stops reacting to any keyboard/mouse buttons, it just stops working. I've tried to reboot OS in safe mode and deleted amd drivers. Only this lets my OS to continue work. If you guys know how to solve this problem please help me!

0 Kudos
3 Replies
Highlighted
Exemplar
Exemplar

Re: I have problems in installing AMD drivers on my Win10 v1806.

use DDU to clean everything of your driver

do you have an AMD APU or an Intel CPU?

0 Kudos
Highlighted
Journeyman III
Journeyman III

Re: I have problems in installing AMD drivers on my Win10 v1806.

DDU does not help, I have Intel i5-4200U

0 Kudos
Highlighted
Exemplar
Exemplar

Re: I have problems in installing AMD drivers on my Win10 v1806.

maybe your dGPU is faulty - can you RMA the Laptop?

0 Kudos