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rey_garcia
Journeyman III

Password Reset Procedure

First Step, Click Login to begin the password reset process(As seen below)

Login.png

Second, click the I forgot my password link below the "Log in" button

forgotPassword.png

Enter your Username or Email address and press Continue (As seen Below)

userEmail.png

You will then get a confirmation that an email has been dispatched to your email.

confirmation.png

The Password Reset Email will be display like below

email.png

Click the first link in the email circled below (Click to Enlarge)

Emailreset.png

Lastly, enter the required fields. Username and Token will be auto-populated. Then hit Reset. 

passwordReset.png

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4 Replies
nou
Exemplar

I did reset my password but can't login from second computer.

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Does it give you an error? or is it just the standard invalid username/password response?

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invalid username or password.

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nou
Exemplar

yes. and another thing. I registered new account and find out that I don't have change password option in this old account. With new account I can see change password.

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