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settle
Challenger

Error when Installing Catalyst 12.3 Mobility Driver [Edit: Fixed in 12.4]

I just installed 12-3_mobility_vista_win7_64_dd_ccc.exe, but I received an error that I have not received before in prior catalyst 12.x and 11.x versions.  Does anyone have an idea of what may have changed to cause this and what I can do to fix it?  Thanks!

Hardware information


NameAMD Radeon HD 6620G
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x9641
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x358d
Subsystem vendor ID0x103c

HDMI Audio Driver

Final Status:Fail
Version of Item:7.12.0.7706
Size:1 Mbytes

Error messages
Driver Install: the driver package did not preinstall because files that are referenced by the INF file could not be found
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1 Solution

I'm glad to report that this was fixed in the very next driver release 12-4_mobility_vista_win7_64_dd_ccc.exe.  Great work and much thanks!

View solution in original post

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2 Replies
kcarney
Staff

Oh man! That sounds frustrating.

Since you haven't gotten any replies here yet, try emailing AMD customer care: http://emailcustomercare.amd.com/

Also, you can send feedback to the Catalyst engineers here:

http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3

Cheers!

Kristen

I'm glad to report that this was fixed in the very next driver release 12-4_mobility_vista_win7_64_dd_ccc.exe.  Great work and much thanks!

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