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joshhua5
Journeyman III

codeXL BSOD on Windows 8

The title pretty much explains it all. I've tried to install codeXL multiple times and each time results in a BSOD, I have VS12 and VS13 installed.

Are there any known issues of this already?

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16 Replies
dorono
Staff

I have not received any previous reports about this issue.

Can you please shared the following details:

Which version of CodeXL are you installing?

Do you have AMD CodeAnalyst installed on your station?

What CPU/APU do you have?

Can you upload the dump file created during the BSOD?

One suggestion is to uninstall CodeAnalyst and reboot before attempting to install CodeXL.

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I'm having the same problem.

I'm using Windows 8.1

I'm installing the latest version (AMD_CodeXL_Win_1.2.3897.exe)

I don't have CodeAnalyst installed.

I have an FX-8350 on a 990FX mainboard.

I tried reinstalling 3 times but all ended with BSOD (Kmode exception not handled - pcore.sys)

Dump: https://skydrive.live.com/?cid=6c0f33712d9b362b&id=6C0F33712D9B362B%211802&action=Share#cid=6C0F3371...

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My issue is giving me the same bspd code, I have a 8150 on the 990FX

chipset. I'm unable to give my dump right now

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ekatz
Staff

Hi mustafakorkmaz and joshhua5,

Do you have CodeAnalyst or a previous version of CodeXL (1.0 or 1.1) already installed?

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No it's a rather new windows install

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I'm trying to reproduce it, but with no avail (for now).

So lets summarize the details we have:

  • CPU: AMD FX-8150
  • OS: Windows 8 64-bit (or is it 32-bit? )
  • No CodeAnalyst or CodeXL 1.0 or CodeXL 1.1 installed.
  • Visual Studio 2012 and Visual Studio 2013 installed.
  • BSOD is observed while installing CodeXL 1.2.

Is this about it? Am I missing anything?

P.S

If you may upload a dump (mini dump is good enough) it will be a great help.

Thanks.

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64 bit and after the reboot, there's two broken icons on the desktop from

the installation.

I'll get the dump tomorrow

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Hi ekatz,

Have you looked at the dumpfile I uploaded? I have another one here if you couldn't download that one: https://dl.dropboxusercontent.com/u/15437463/110813-17484-01.dmp   

My OS is Windows 8.1 64 bit. I don't have CodeXL or CodeAnalyst installed. And BSOD happens right after the "Installing new services" message of the installer.

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complete memory dump here

https://drive.google.com/file/d/0B20ZnQ-9hBC3UHVyQ29sUUxDLUE/edit?usp=sharing

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Hi joshhua5,

It seems that the dump that you have provided doesn't point to pcore, and doesn't even have pcore.sys loaded in the modules list.

In fact it is a dump from Octrober the 16th. Maybe it is not the right one?!

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https://drive.google.com/file/d/0B20ZnQ-9hBC3aTUyMEgyM1pPS2M/edit?usp=sharing

the correct dump

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Hi mustafakorkmaz,

The dump you have provided is good. I am analyzing it.

Thank you very much for the help!

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New version (1.3) is working without a problem for me.

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I get the same BSOD and exception with 1.3

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j00hi
Journeyman III

Is there already a fix for this?

I am experiencing the same problem.

Here is my story:

When I installed CodeXL first, I had a Nvidia graphics card installed. CodeXL installation was successful and also the extension showed up in Visual Studio 2012.

Then, I changed my graphics card to an AMD R9 270X.

Then, I triggered a reinstallation of CodeXL ("Repair"-option) because the Norton heuristics scanner removed c:\windows\system32\cpuloadservice.exe because it thought the .exe was hazardous. So, I disabled Norton.

Since then, whenever I try to install CodeXL, i get a BSOD with the following message:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000096, 0xfffff800049a436c, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 021514-19718-01.

Here is the minidump:

http://johannes.unterguggenberger.info/021514-19718-01.zip

Is this a known problem?

What could I do? Any advice?

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bkdc
Journeyman III

I have the same problem on a Win2012 machine, using the latest CodeXL; however, it occurs only when Hyper-V is enabled (Kmode exception not handled - pcore.sys).

Here is the minidump: http://www.files.com/set/530509159ee99

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