I have not received any previous reports about this issue.
Can you please shared the following details:
Which version of CodeXL are you installing?
Do you have AMD CodeAnalyst installed on your station?
What CPU/APU do you have?
Can you upload the dump file created during the BSOD?
One suggestion is to uninstall CodeAnalyst and reboot before attempting to install CodeXL.
I'm having the same problem.
I'm using Windows 8.1
I'm installing the latest version (AMD_CodeXL_Win_1.2.3897.exe)
I don't have CodeAnalyst installed.
I have an FX-8350 on a 990FX mainboard.
I tried reinstalling 3 times but all ended with BSOD (Kmode exception not handled - pcore.sys)
I'm trying to reproduce it, but with no avail (for now).
So lets summarize the details we have:
Is this about it? Am I missing anything?
If you may upload a dump (mini dump is good enough) it will be a great help.
Have you looked at the dumpfile I uploaded? I have another one here if you couldn't download that one: https://dl.dropboxusercontent.com/u/15437463/110813-17484-01.dmp
My OS is Windows 8.1 64 bit. I don't have CodeXL or CodeAnalyst installed. And BSOD happens right after the "Installing new services" message of the installer.