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john_alcatraz
Journeyman III

AMD driver crashing while using Unreal Engine 4

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Hi AMD,

I am an indie game developer and I'm using Unreal Engine 4.

There seems to be a bug in the recent drivers for the R9 390 and 290 series which cause the driver to crash while developing with Unreal Engine 4. My GPU is a Radeon R9 390. Many developers are experiencing this problem and after they investigated it, Epic Games (company which creates Unreal Engine 4) told us that the problem is on AMDs side. If I try to run a standalone version of the game I'm currently developing, after 10 to 60 seconds the AMD driver will crash.

You can find threads about it in the official Unreal Engine 4 answerhub:

https://answers.unrealengine.com/questions/262788/engine-crashes-with-video-drivers-crash-and-reset....

https://answers.unrealengine.com/questions/284441/amd-r9-380-very-frequent-crashes.

html https://answers.unrealengine.com/questions/259261/why-is-my-amd-driver-crashing.html

It also affects Epic's new game "Unreal Tournament": https://forums.unrealtournament.com/showthread.php?19664-video-driver-crashed

Epic Games said they have told AMD about the issue and I also filled the driver issue reporting form one or two weeks ago, but still you don't list this bug with the "known issues" of the driver:

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

There are also two threads about this on the AMD support forums:

https://community.amd.com/thread/187240?q=unreal

https://community.amd.com/thread/188737?q=unreal

Could you please tell me (and all the others who experience this problem) when this will be fixed? You can surely understand that for me as a developer it's quite bad to experience such a bug constantly, and while I always were quite "pro AMD" after weeks of having this issue without seeing a fix or even having it listed in the known issues I start to get why people prefer Nvidia. I think AMD should try to have a good relationship towards developers. Thanks!

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bsp2020
Elite

Re: AMD driver crashing while using Unreal Engine 4

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I'm not a game developer or play much games these days. So, I don't have first hand experience with Unreal engine stuff. But I just noticed

  • [77754] A TDR error or crash is experienced when running the Unreal Engine 4 DirectX® benchmark

as the issue resolved in the latest beta driver AMD posted today. Maybe that will help with your situation?

Brian

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bsp2020
Elite

Re: AMD driver crashing while using Unreal Engine 4

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I'm not a game developer or play much games these days. So, I don't have first hand experience with Unreal engine stuff. But I just noticed

  • [77754] A TDR error or crash is experienced when running the Unreal Engine 4 DirectX® benchmark

as the issue resolved in the latest beta driver AMD posted today. Maybe that will help with your situation?

Brian

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john_alcatraz
Journeyman III

Re: AMD driver crashing while using Unreal Engine 4

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Hi Brian, thanks very much for the suggestion, I think the new driver which was released yesterday has actually fixed the problem!

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bsp2020
Elite

Re: AMD driver crashing while using Unreal Engine 4

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I'm glad to hear that it fixed the problem and want to thank you for posting that information.

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john_alcatraz
Journeyman III

Re: AMD driver crashing while using Unreal Engine 4

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Unfortunately it seems it has only partly resolved the problem... I now get the driver crashes in the editor instead of in standalone, so the crashing is less than with the older driver, but not yet resolved

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john_alcatraz
Journeyman III

Re: AMD driver crashing while using Unreal Engine 4

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The now newest beta driver actually seems to have fixed it I think... At least for me.

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