FYI: There is a consumer-oriented Catalyst forum, and you may want to search there to see if there is any help or information. If it's a replicatable defect, you can report issues as well.
But truly, I think you're in the right place here. I hope someone has clues for you. Let's see if anyone can chime in and perhaps add some light.
See the forum FAQ at: Where do I report a Catalyst issue?