Crash in games is this warranty case?

Discussion created by ryosenka on Dec 12, 2019
Latest reply on Apr 6, 2020 by ryosenka

CPU QuadCore Intel Xeon E3-1270, 3700 MHz (37 x 100)
MB Asus P8P67 v3.1  (3 PCI, 2 PCI-E x1, 2 PCI-E x16, 4 DDR3 DIMM, Audio, Gigabit LAN, IEEE-1394)
SSD WDC WDS240G2G0A-00JH30  (223 ГБ, IDE)
RAM GeIL CL10-10-10 D3-1600 2x8 gb
PSU Xilence x850mp9 850 watt (I use sepparate cable connectors, no daisy chain)
GPU AMD Radeon RX Vega 56 (Vega 10) msi airboost oc


Hello, I received videocard MSI Radeon RX Vega 56 Air Boost 8G 8.0 GB OC High End. It has issue, when i play games (mad max, watch dogs2, battlefield 5) at random time (~30 min -2 hr) screen goes black and fan 100% rpm, or BSOD (thread_stuck_device_driver) or screen freeze and buzzing sound.

This is floating problem, one day may work well for long time, but another full of crashes.

Tried videocard with another motherboard and cpu don’t help.

Drivers last stable Adrenalin 2019 Edition 19.9.2 (WHQL), also tried 19.12.2 (WHQL), AMD settings not touched. Temperature on load 75 degrees. I always use DDU to install drivers. Other versions (18 and 19) of drivers don’t fix the issue.

If i try to change AMD settings (lower frequency or voltage, higher fan speed) it didn’t help.

Only solution for more less stable work is to install driver 17.8.2


My question is: If I RMA card it will be a warranty case or not?