Drivers & Software

[dirtyelf]

I have two dell monitors as my daily workhorses, but recently i upgraded the tv in the spare bedroom so the old samsung tv ended up in my office. i have decided to plug it in an use it as a third monitor to watch youtube tv on... works great.... until the blue screen... i cant find a pattern yet as to why it happens, just seems to be random.

the monitors are connected through dp, and the tv is through hdmi.

i have the latest drivers for my RX480... what gives???

[Hardwood]

Need more info: INFORMATION REQUIRED WHEN POSTING A QUESTION

Specifically monitor models, cables and adapters from gpu to monitors.

I don't  understand "until the blue screen". Do you mean you're watching a vid and all good then the screen just goes blue? or is this a window's error???

[dirtyelf]

sorry about that...

CPU	MB	GPU	RAM	HD	PSU	Monitor 1	Monitor 2	Monitor 3
Intel Core i7-870	ASUS P7P55D-E PRO	MSI RADEON RX480 8GB	G.Skill Ripjaws 2 x 8GB	Crucial MX 300	Corsair 650TX 650 Watt	Dell U2417H	Dell U2417H	Samsung TV

The PC is running Windows 7 Home Premium SP1. Monitor 1 & 2 are connected through display port cables to the RX480 and the Samsung TV is connected via an HDMI cable to the RX480. There are no adapters, I am using the native outputs on the RX480. I am running the monitors at 1920x1080 and the TV at 1680x1050.

Yes I am able to use the TV most of the time perfectly normal, usually to watch youtube tv. Once or twice a day I get a blue screen error bug check code 209 which points to:

"DRIVER_IRQL_NOT_LESS_OR_EQUAL"

Radeon Software Version - 18.7.1

Radeon Software Edition - Adrenalin

Graphics Chipset - Radeon (TM) RX 480 Graphics

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 1291 MHz

Windows Version - Windows 7 (Service Pack 1) (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

Radeon Settings Version - 2018.0711.1421.24002

Driver Packaging Version - 18.20.19.01-180711a-330899E-RadeonSoftwareAdrenalin

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01350

OpenGL® Version - 24.20.11000.14523

OpenCL™ Version - 24.20.12019.1010

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 7.12.0.7728

Vulkan™ Driver Version - 2.0.33

Vulkan™ API Version - 1.1.73

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon (TM) RX 480 Graphics

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 3415

SubSystem Vendor ID - 1462

Revision ID - C7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 2.0 x16

BIOS Version - 015.050.000.000

BIOS Part Number - BK-AMD VER015.050.000.000.000000

BIOS Date - 2016/09/14 03:41

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1291 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

[dirtyelf]

Here is the full error log. This seems to point to power, could it be the PSU not able to handle the needs from the GPU? 650W should be plenty, no?

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          10/20/2018 00:49:50

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (2)

User:          SYSTEM

Computer:      Bryan-i7

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>41</EventID>

    <Version>2</Version>

    <Level>1</Level>

    <Task>63</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000002</Keywords>

    <TimeCreated SystemTime="2018-10-20T04:49:50.572009200Z" />

    <EventRecordID>62493</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />

    <Channel>System</Channel>

    <Computer>Bryan-i7</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="BugcheckCode">209</Data>

    <Data Name="BugcheckParameter1">0x42</Data>

    <Data Name="BugcheckParameter2">0x2</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0xfffff8800f27f8d3</Data>

    <Data Name="SleepInProgress">false</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

  </EventData>

</Event>

[Hardwood]

Could be PSU. Still need INFORMATION REQUIRED WHEN POSTING A QUESTION

[dirtyelf]

What other information do you need?

[elstaci]

This is a normal error when you shut down the computer without using Windows to shut it down.

Does the BSOD still occur if you have the TV disconnected or only when the TV is connected?

Does your TV support the same resolution as your monitors?

What is the Make & Model of the television?

[dirtyelf]

I did not shut down the computer without using windows shutdown. Perhaps that was the wrong error from the event viewer, or the shutdown occurred for some other reason.

I have been running this PC with the two dell's connected for 3+ years without a blue screen. It seems to be only when the TV is connected. I'll leave it unplugged for the next few days and see if I am still getting the errors. I suspect I will not, but better to be certain.

I changed the resolution to 1920x1080 to match the monitors, and I still got a blue screen error.

The TV is a Samsung LN40B540P8FXZA

The latest blue screen was "BAD_POOL_HEADER"

[elstaci]

Several website concerning the BSOD error "BAD_POOL_HEADER" besides indicating a bad driver or corrupt or incompatible driver says it could also indicate a bad RAM MEMORY Module or possibly a Hard drive.

You can always run MEMTEST86 just to eliminate faulty RAM and use CHKDSK to check your hard drive or Seatools in DOS during boot up.

Also try the Window Qualified AMD driver which I believe is 18.5.1. and see if you still get BSOD with the TV connected.

Is your Windows the latest version 1809 or still from the April version 1803?

Be sure your RX 480 has its GPU Power cable connected.

What is the Make & Model of your motherboard and what CPU do you have installed. Maybe updating your Motherboard's BIOS to the latest, if you haven't yet, might help. Also updating the Motherboard's CHIPSET is useful.

[dirtyelf]

I'll run memtest to make sure there isn't a huge coincidence with a ram module failing at the same time I decided to plug in a new monitor.

When I run winver I get windows 7 home premium version 6.1 (build 7601: SP1) Not sure if that is 1809, or 1803? Or maybe I'm way behind? Windows update says I am up to date...

Where do I tell which AMD driver I have installed? In my radeon settings app it says I currently have 18.7.1 installed but the recommended is 18.5.1... is that the control panel software version or the driver version?

[elstaci · Accepted solution]

Sorry, my mistake, I forgot that you have Windows 7. The versions I stated was for Windows 10. My error.

Here is the latest Window 7 AMD Driver for the RX 480 : Radeon™ RX 480 Drivers & Support | AMD .

It has both the Optional version 18.10.1 and the Windows Qualified AMD Driver 18.5.1,

[dirtyelf]

I now have 18.5.1 adrenalin installed.

I ran memtest86+ for 21 hours and did get two errors. This could be causing a problem, but more than likely they were soft errors because they did not repeat on multiple passes through the tests.

I have not run chkdsk yet.

I have left the TV unplugged and as of yet I have not had a blue screen. I'll leave it like this for a few more days and monitor (no pun intended) the status to report back.

[dirtyelf]

I have had the TV's HDMI cable unplugged for the past few days and no blue screens. I'm going to plug it back in now and see if they return.

[elstaci]

If you connect the TV back and starts BSODing. Then it is positive proof that the TV is causing the crashes when hooked up to the computer.

One way to eliminate the TV as the reason for the BSODs is by connecting another HDMI television/Monitor and see if it BSODs. If it does BSOD, than you know you have to troubleshoot the computer. If it doesn't BSOD, then it could mean the TV that causes the crashes is configured in a way to caused the computer to BSOD.

[dirtyelf]

I have been running BSOD free for the past couple weeks. I'm going to assume it was the driver update. If the problem returns I'll start a new thread.

Thanks for all of the support everyone.