1 Reply Latest reply on Nov 16, 2018 2:54 PM by elstaci

    Error 43 driver video Ryzen 5 2400G VEGA 11

    karonte

      Hola Foro. Acabo de armar un equipo con Ryzen 5 2400G en una mother ASUS PRIME A320M-A con Windows 10 Pro 64

      Tengo el ERROR 43 en el Adaptador de Pantalla y al ejecutar un juego el error "DX11 feature level 10.0 is required to run the engine"

      Ya desinstalé el driver y he instalado el ultimo driver de la web AMD Ryzen™ 5 2400G Drivers & Support | AMD. También realicé todas las actualizaciones de Windows Update sin dar solución.

      Espero pronta respuesta, desde ya muchas gracias!

       

       

      Error43.jpegDX11.jpeg

        • Re: Error 43 driver video Ryzen 5 2400G VEGA 11
          elstaci

          First:

          IMPORTANT: PLEASE READ BEFORE POSTING

          This question is Not Answered.

          ray_m

          Please refer to the Terms & Conditions of the use of this Forum before posting.


          This is a user to user English language only Support Forum.

          There are many freely available online tools that you can use to translate your posts into English. Please make use of these tools before posting.

           

          Please also provide the essential INFORMATION REQUIRED WHEN POSTING A QUESTION.

           

           

           

          Second: This website give some good tips on how to fix your error: Fix: DX11 feature level 10.0 is required to run the engine - Appuals.com

           

          Third:

          This is the latest Ryzen APU for your Ryzen 2400G : AMD Ryzen™ 5 2400G Drivers & Support | AMD

           

          Fourth:

          Use this method to install the AMD driver to avoid conflicts:

           

          install AMD driver:

           

          1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update. Windows Must be fully updated because the latest AMD Drivers requires all the latest "Optional" and "Recommended" updates to be installed.

           

          2) Use Windows Uninstall to uninstall current AMD driver and software and disconnect the internet from your computer. Then use DDU (Display Driver Uninstaller) Display Driver Uninstaller (DDU) from Wagnardsoft  Forum in Safe Mode. This will eliminate all traces of the AMD driver and software from your computer.

           

          Delete C: \ AMD folder from the Root Directory. Reboot

           

          3) Go to Device Manager and click "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.

           

          4) Try reinstalling the AMD FULL SET OF DRIVERS that you have downloaded manually. Make sure you disable the Internet to prevent Windows from installing a newer version. So configure windows to prevent it from updating drivers via windows update. So it has been mentioned to disable any anti-virus programs before installing AMD Drivers.

           

          5) If the new AMD drivers installs and works correctly, delete again the C: \ AMD folder from the root directory. To save space on the HDD.

           

          6) Enable both the Internet and Anti-Virus program (if applicable).