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Processors

vitorfogaço
Newcomer
‎11-12-2018 08:11 AM

Sent my processor for warranty, AMD says ''service request has expired''.won't reply to emails or customer support, they are not helping me at all. please does someone know what i can do? the processor never worked out of the box and AMD seems to not care

I sent in my processor and after receiving some really confusing and unprofessional emails, and then had no reply for weeks, i was left in the dark by AMD for days and now they are saying my service request has expired, they haven't told me what i need to do , or if i will ever see my processor that i bought defective out of the box. Can AMD simply just steal from me like this? sell me a defective chip and then just ignore me? what can i do to have my rights respected? i want to sue them but don't know where to go.  please help

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1 Reply
Ray_AMD
Community Manager
Community Manager
‎11-12-2018 11:41 AM

You have opened 5 different tickets on the same issue.

In your original ticket you were asked to provide a copy of the purchase invoice along with a photograph of the processor. You have still not provided the copy of the invoice.

Please update your latest ticket with that information, while I am escalating your RMA issue.