AnsweredAssumed Answered

Laptop crashing when using dedicated GPU?

Question asked by avi07 on Sep 9, 2018

I have Acer Nitro 5, AN-515-42, it has a problem with the dedicated Gpu.

My Specs:

Amd Ryzen 5 2500u Mobile with Vega 8 graphics, Base speed 2.00ghz

8 gb of DDR4 Ram

Radeon RX 560X

256 Gb SSD

My problem is that when I use the dedicated graphics (rx 560x) it shows many problems.

I'll start from the beginning. I had accidently uninstalled the Graphics drivers and couldn't

find them, so I reset the PC, and got the original graphics drivers. Then for a few days it

worked fine and then once I got this in GTA V(the video shows). Then I open Fortnite and

it crashes. I go to do a Benchmark on the PC and the PC crashes with the warning picture

shown below. So I need help with this problem, I contacting Acer yesterday and they said

call back when 2nd department is open which is in a time that I'm unavailable.

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