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the fan of my sapphire radeon rx 550 does not work and causes the card to overheat and standby

Question asked by liard23 on Aug 23, 2018
Latest reply on Aug 28, 2018 by truth

The fan of the graphics card works before booting on windows.
After the start of windows the fan stops working, it causes overheating of the graphics card and its power off.
Despite the use of radeon setting and wattman with the factory settings the fan of the graphics card never starts.
I do not use any third-party software for the graphics card, I only use the "win10-64bit-radeon-software-adrenalin-edition-18.8.1-aug17" driver.
thank you in advance for your help.