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lostboy1505
Adept I

R9 390 Nitro blackscreen&crash

Hello community,

I have the following problem when I watch or play flash games or videos on youtube, netflix, facebook, then the system freezes and I get a black screen. The system can then only be pressed permanently by the power button to reboot. The same problem was with my older GK R9 290. now i buy me new components for my PC ....but the same problem.

Operating System

    Windows 10 Pro 64-bit

CPU

    Intel Core i7-8700K @ 3.70GHz 

    Coffee Lake 14nm Technology LGA 1151

RAM

    2x 16,0GB Dual-Channel GSkill @ 1066MHz (15-15-15-36)

Motherboard

    Micro-Star International Co. Ltd. Z370 GAMING PRO CARBON (MS-7B45) (U3E1) 

Graphics

    BenQ GL2450H (1920x1080@59Hz)

    8192MB ATI AMD Radeon R9 390 Series (Sapphire/PCPartner)
Driver version: 18.6.1 Adrenalin

Storage

    149GB Western Digital WDC WD1600BEVT-22ZCT0 (SATA ) 

    238GB Samsung SSD 860 PRO 256GB (SATA (SSD)) 

    931GB Seagate ST1000DM003-9YN162 (SATA ) 

    465GB Western Digital WDC WD5002ABYS-02B1B0 (SATA ) 

Optical Drives

    HL-DT-ST BD-RE BH10LS30

Audio

    Realtek High Definition Audio

Failure:

PSHED.dll

ntoskrnl.exe

AUEPMaster.exe

event :1008 Perflib

Hal.dll

event 4101:amdkmdap

maybe someone has a solution?

Best regards

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5 Replies

I suggest you post a query at https://www.tenforums.com/bsod-crashes-debugging/

They can probably offer better assistance with all those errors.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..

Thanks for your help!

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chopper93120
Journeyman III

I get the same problem, it's commun on the r9 390, i'm still looking for a cure ... if i found somethink i'll let you know

If you found somethink lemme know please ^^

If I find a solution, I'll contact you!

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chopper93120
Journeyman III

I FIND SOMETHINK !!!!! delete clearly your amd drivers with DDU in NO FEAL MODE > download AMD Radeon Software Crimson ReLive 17.1.1 driver download

DO NOT ENABLE WattMan in amd radeon setting

download msi afterburner

Capture.PNG

AND the last think, you must disable MSAA at all games you are playing FXAA is good

If you follow all this staps, it will be good ^^

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