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Drivers & Software

felipex
Journeyman III
‎05-30-2018 01:45 PM

Office (Excel) freezes + AMD radeon HD 7650M driver

When he opened the excel application, a blank form, I try to work on it but it stays frozen, when I minimize it the changes are shown but it is not possible to work.

This happens to me with the entire Office 2016 suite.

By disabling the AMD radeon HD 7650M video card Excel works perfectly.

What have I tried?

I tried several solutions that I found on a Microsoft website but none worked.

Reinstall windows 7 completely, it was not solved either.

Contact the support of MS Office and the 5 agents 1 managed to solve the problem, but the solution lasted 3 days and then it went wrong again.

***

Is there an alternative to update the AMD radeon HD 7650M driver?

YouTube

Computador: DELL Vostro

Windows 7

AMD radeon HD 7650M

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1 Reply
kingfish
MVP
‎05-30-2018 02:49 PM

Unless you supply the important information about your laptop, it will be hard to get a credible answer. INFORMATION REQUIRED WHEN POSTING A QUESTION

Laptop graphics update...How to

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

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