cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

dangerous_dave
Adept I
‎05-19-2018 08:22 PM

Optional Adrenalin driver is crashing Windows 10

The latest driver, listed as "Adrenalin Edition 18.4.1 Optional", seems to be crashing Windows 10 64 bit on the Dell E6540 running an HD8790M GPU. I have tried this on two machines now and both were rendered unbootable by the driver update, which had to be removed using Safe Mode to recover functionality. Can anybody confirm this issue?

0 Likes
8 Replies
dangerous_dave
In response to kingfish
Adept I
‎05-19-2018 08:38 PM

I updated in the conventional way. If any of the above is the cause then there is something wrong with AMD's update system.

0 Likes
kingfish
In response to dangerous_dave
MVP
‎05-19-2018 08:56 PM

Try updating your Intel graphics as shown in the post > Laptop graphics update...How to

dangerous_dave
In response to kingfish
Adept I
‎05-19-2018 09:53 PM

Is this is a known fix to the particular problem that I have or are you just chucking out ideas?

0 Likes
kingfish
In response to dangerous_dave
MVP
‎05-19-2018 10:21 PM

The AMD drivers in a switchable graphics configuration is designed to work with the latest ISP (Intel) drivers and those are to be had at the Intel site mentioned. But that's just a idea I'm chucking out. Good luck.

0 Likes
dangerous_dave
In response to kingfish
Adept I
‎05-19-2018 10:23 PM

Thanks for the explanation. Will give it a try.

dangerous_dave
In response to kingfish
Adept I
‎05-20-2018 12:26 AM

Windows is reporting that the driver from Intel is not valid for this laptop. With the latest driver available from the Dell website installed, the machine is locking up with the latest AMD driver.

0 Likes
kingfish
In response to dangerous_dave
MVP
‎05-20-2018 05:07 AM

That happens frequently especially laptop drivers. Use the 'have disk' method of installing the driver...from the Device Manager. How to Update Intel HD Graphics Drivers on Windows 10 - Driver Easy

You should/could use a clean install as outlined in the link I posted and take the steps necessary to prevent/delay Microsoft from automatically changing/installing the drivers. This includes deleting the old drivers from your computer...as outlined.

This also assumes you are trying to install the correct AMD driver.