AnsweredAssumed Answered

can't upgrade primary

Question asked by nunopt92 on Mar 26, 2018
Latest reply on Mar 26, 2018 by kingfish

Hello everyone i'm having an harsh problem.

at the current time my card specs are:

Video Card

 

Video card: (Linked) AMD Radeon R5 M230 Series

Manufacturer
Chipset: AMD Radeon Graphics Processor (0x6665)
Dedicated Memory: 2.0 GB
Total Memory: 2.0 GB
Pixel Shader Version: 5.0
Vertex Shader Version: 5.0
Hardware T & L: Yes
Vendor ID: 1002
Device: 6665
Plug and Play ID: VEN_1002&DEV_6665&SUBSYS_F9271179&REV_00
Driver Version: 22.19.171.1024

 

Video Card:(Primary) AMD Radeon(TM) R5 Graphics

 

Manufacturer

 

 

Chipset: AMD Radeon(TM) R5 Graphics

 

Dedicated Memory: 3.0 GB

 

Total Memory: 8.0 GB

 

Pixel Shader Version: 5.0

 

Vertex Shader Version: 5.0

 

Hardware T & L: Yes

 

Vendor ID: 1002

 

Device: 9851

 

Plug and Play ID: VEN_1002&DEV_9851&SUBSYS_F9291179&REV_05

 

Driver Version: 13.352.1004.1018
As you can see my primary card is outdated, still in version 13. But no matter what i try to do i can't upgrade it.
i tried downloading the last version from here Radeon Software Crimson ReLive Edition 17.7.1 Release Notes And then tried to check for updates from the software but didn't work.
I tried uninstalling and downloading this one first AMD Radeon Software Crimson Edition 16.2.1 Beta for Non GCN Products Release Notes and checking for updates but still didn't work. i tried a bunch of sets like this, uninstalling one, installing other, checking for updates etc but every time my versions continue the same.
And the last time i tried uninstalling and installing the software gave me this error Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package

 

I dont know what to do anymore i'd appreciate a lot if someone knew and could help me with this bloody problem. i'll leave an image of my AMD folder, dont know if it helps or has any problem.

 

AMD folder.png

 

 

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