cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

ruinedlikepompeii
Journeyman III

Radeon Software Adrenalin Edition 18.3.3 Highlights causing screen freezing problems

After downloading and installing Radeon Software Adrenalin Edition 18.3.3 Highlights and using it to update my graphics card drivers, I have since been experiencing constant brief screen freeze issues. The freezes repeat about every 5 seconds. Is there any practical fix to this issue without having to downgrade my drivers?

Below are my PC specs:

Processor

Processor

AMD A6-6310 APU with AMD Radeon R4 Graphics

Manufacturer

AMD

Speed

1.8 GHz

Number of Cores

4

CPU ID

178BFBFF00730F01

Family

16

Model

30

Stepping

1

Revision

Memory

RAM

4.0 GB

Video Card

Video Card

AMD Radeon(TM) R4 Graphics

Manufacturer

Chipset

Unknown

Dedicated Memory

16 MB

Total Memory

16 MB

Pixel Shader Version

5.0

Vertex Shader Version

5.0

Hardware T & L

Yes

Vendor ID

1002

Device

9851

Plug and Play ID

VEN_1002&DEV_9851&SUBSYS_06581028&REV_00

Driver Version

15.201.1101.0

Video Card #2

Video Card

AMD Radeon R5 M230

Manufacturer

Chipset

Radeon HD 8570M

Dedicated Memory

1.0 GB

Total Memory

1024 MB

Pixel Shader Version

5.0

Vertex Shader Version

5.0

Hardware T & L

Yes

Vendor ID

1002

Device

6663

Plug and Play ID

VEN_1002&DEV_6663&SUBSYS_06581028&REV_00

Driver Version

15.201.1101.0

Operating System

Operating System

Microsoft Windows 10 (build 16299), 64-bit

Service Pack

0

Size

64-bit

Edition

ATI

Version

10.0.16299

Locale

0422

BIOS

BIOS

BIOS Date: 11/12/14 18:43:27 Ver: 04.06.05

Version

Dell Inc. A03

Manufacturer

Dell Inc.

Date

11/12/14

Sound

Audio 1

Sound Device

Realtek Audio

Driver

6.0.1.8393

Audio 2

Sound Device

AMD High Definition Audio Device

Driver

10.0.1.1

Drives

DVD

TSSTcorp DVD+/-RW SU-208FB

CD

TSSTcorp DVD+/-RW SU-208FB

Drive 1

Size

233.9 GB

Free Memory

170.5 GB

Drive 2

Size

230.6 GB

Free Memory

168.6 GB

0 Likes
1 Reply

I have not seen anyone talking about this specific issue. However look over the following your issue may be fixed by doing or redoing things using the following advice:

It is always recommended that laptops (or other custom dual graphics systems) use Manufacturers versions of the drivers, as they are often very customized. The AMD drivers, are Vanilla and would lack any custom changes.

When you installed the drivers there are some guide lines that help with getting it right (your manufacturer may have additional instructions). It can be very important to do everything as recommended. See this guide: Laptop graphics update...How to

Worth noting too, you will want to make sure all the other drivers are current, bios/firmware for system are the latest and all OS updates are installed. Doing this really increases the odds of success.

If you continue to have issue, you may certainly ask here still, but your manufacturer is the expert on that machine. You can certainly ask question to them or any forums they might have too. It is almost always faster to get answers from people with the exact same hardware.

0 Likes