Processors

[patresi]

Hello,

I asked for a Boot kit processor since my motherboard can't boot my 2400G

I gave all the requested information but got no response in return...

My support ticket is SR {ticketno:[8200799591]}

Thanks!

[Ray_AMD]

You should have already received an email asking you to confirm the shipping address.

[patresi]

I didn't though   ... Should I send it over by PM or can you resend the email?

[Ray_AMD]

In case you got the initial response, just respond that email.

[patresi]

I responded to the initial email with the shipping address but didn't get a response in return

One thing that I found odd is that the message states:

"In order to update this service request, please respond, leaving the service request reference intact."

But the subject of the email was simply: "RE: Warranty Service Request"

[Ray_AMD]

Okay, I'm escalating this issue, someone will get back to you in the next 24 hours.

[tiryth]

How can we check on the status of a ticket?  I also requested a boot kit and got a ticket number but have not had any other emails from AMD.

[chkl]

I had the same problem bout two months ago when I submitted my own form and it didn't get replied to.

The issue is that the body of your reply needs to include the ticket # in it.

They probably parse emails for the # to determine what to do with them, and emails that don't have it just don't get replied to.