AnsweredAssumed Answered

AMD Radeon R9 380 Series crashing, multiple problems, windows10 64bit. What needs to be fixed?

Question asked by gib on Oct 28, 2017
Latest reply on Apr 5, 2018 by spacekiller2090

Alright guys, here we go. I am very new to computers and i believe quite a bit needs to be fixed with mine. I think i am bottle-necking, just not sure exactly what...

Level 100 noob here, so please be patient with me.. lol.


General problems, would like to know if its my graphics card or my other specs. Something is definitely bottle-necking something i believe, and im sure i need to update quite a bit but honestly dont know how :/ i used to run any game i play [csgo, overwatch, starwars battlefront, h1z1, TF2, and many more]on ultra 1920x1080HD



Generated by Piriform Speccy v1.31.732

28 Oct 2017 @ 14:14

Hope that doesnt give away anything personal :/ but were men here, please help me, ANY help at all is much much appreciated...


usually everything is pretty high, i play star wars battlefront quite a bit and my radeon relive settings are this

Screen res  -1920x1080

anti aliasing - adaptive multisampling

morphological filter is on

anisotropic filtering - application settings

texture filtering - performance

surfrace formate optimazation - on

vertical refresh - always off

openGL triple buffering - on

shader cache - AMD optimized

tesselation - AMD optimised

frame rate  control - 300



global settings are just set to default i believe



system settings from radeon relive 17.10.3

Radeon Software Version - 17.10.3

Radeon Software Edition - Crimson ReLive

Graphics Chipset - AMD Radeon (TM) R9 380 Series

Memory Size - 4096 MB

Memory Type - GDDR5

Core Clock - 980 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 8 GB

CPU Type - AMD FX(tm)-6300 Six-Core Processor




Radeon Settings Version - 2017.1026.2226.38569

Driver Packaging Version - 17.40.1021.1011-171026a1-319547E-CrimsonReLive

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version - 23.20.782.259

AMD Mantle Version -

AMD Mantle API Version - 102400

AMD Audio Driver Version -

Vulkan™ Driver Version - 1.7.0

Vulkan™ API Version - 1.0.54




Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon (TM) R9 380 Series

Device ID - 6939

Vendor ID - 1002

SubSystem ID - 2359

SubSystem Vendor ID - 148C

Revision ID - F1

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 2.0 x16

BIOS Version -

BIOS Part Number - 113-C7660300-009

BIOS Date - 2015/12/09 02:50

Memory Size - 4096 MB

Memory Type - GDDR5

Memory Clock - 1475 MHz

Core Clock - 980 MHz

Total Memory Bandwidth - 188 GByte/s

Memory Bit Rate - 5.90 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000





AMD FX-6300 six-core Processor - I use the application piriform specy here is a screenshot



side note, why is virtualization say [Supported, Disabled]?




Name Acer H236HL on AMD Radeon R9 380 Series

Current Resolution 1920x1080 pixels

Work Resolution 1920x1050 pixels

State Enabled, Primary, Output devices support, Unsafe

Monitor Width 1920

Monitor Height 1080

Monitor BPP 32 bits per pixel

Monitor Frequency 60 Hz

Device \\.\DISPLAY1\Monitor0

with HDMI.



State Enabled, Primary, Output devices support, Unsafe                       

that part worries me^





Model M5A97 R2.0 (Socket 942)

Version Rev 1.xx

Chipset Vendor AMD

Chipset Model RD9x0

Chipset Revision 02

Southbridge Vendor AMD

Southbridge Model SB910/950

Southbridge Revision 40

System Temperature 27 °C


Memory slots

Total memory slots 4

Used memory slots 2

Free memory slots 2


Type DDR3

Size 8192 MBytes

Channels # Single

DRAM Frequency 866.8 MHz

CAS# Latency (CL) 11 clocks

RAS# to CAS# Delay (tRCD) 13 clocks

RAS# Precharge (tRP) 13 clocks

Cycle Time (tRAS) 35 clocks

Bank Cycle Time (tRC) 39 clocks



BIOS Version

BIOS Part Number


BIOS Part Number