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GIGABYTE RX 480 8GB Crashing issues

Question asked by cbaew92 on Apr 25, 2017
Latest reply on May 19, 2017 by amdmatt

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AMD Graphics Card
- Gigabyte RX 480 8gb
Desktop or Laptop System
- Desktop
Operating System
- Windows 10 64bit
Driver version installed
- Tried a lot, issue started on crimson relive 17.4 but i've also had this issue on 16.2 and 16.12 and 17.2
Display Devices
- BenQ GL2460HM 24in LED 1920x1080 FHD 2ms Gaming Monitor HDMI DVI VGA Flicker Free VESA via HDMI cable
Motherboard
- ASUS M5A78L-M/USB3

CPU/APU

AMD FX-8320

Power Supply Unit Make, Model & Wattage
- CORSAIR CX500
RAM
- corsair vengence 8gb

So I bought this PC (with a 30 day warranty) on Feb 20th and two months later I can't play any games without the screen going grey and my pc crashing and restarting. no error messages or anything come up it just restarts. I have tried using DDU to uninstall and try different driver software but the issue kept happening. Used wattman to undervolt to 1050 and nothing changed.

Is there any solution or do I have to send card back to gigabyte?

Thank you all for your help!

1 person has this question

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amdmatt

Apr 28, 2017 10:06 AM

Based on what you have described, it does sound like a hardware fault.

Have you tried the GPU in a different system?

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cbaew92 @ amdmatt on May 19, 2017 1:31 AM

Hi amdmatt. So I managed to roll back to drivers 16.2 and undervolt and it worked for a while and then it auto updated to 17.5 and same issue, only now when I roll back and undervolt like before I experience the same problems. here is a short video I uploaded on youtube of what is happening now, (in the video it crashed and restarted immediately after I stopped filming. Gigabyte RX 480 having a stroke - YouTube

excuse my language in the video.

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cbaew92 @ cbaew92 on May 18, 2017 2:30 PM

also I have no other system to try it in.... :/

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amdmatt

@ cbaew92 on May 19, 2017 1:37 AM

I think you have a faulty GPU, i would submit an RMA.

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5 Replies

amdmatt Apr 28, 2017 10:06 AM
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Correct Answer
Based on what you have described, it does sound like a hardware fault.

Have you tried the GPU in a different system?
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- cbaew92 @ amdmatt on May 19, 2017 1:31 AM
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  Hi amdmatt. So I managed to roll back to drivers 16.2 and undervolt and it worked for a while and then it auto updated to 17.5 and same issue, only now when I roll back and undervolt like before I experience the same problems. here is a short video I uploaded on youtube of what is happening now, (in the video it crashed and restarted immediately after I stopped filming. Gigabyte RX 480 having a stroke - YouTube
  
  excuse my language in the video.
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  - cbaew92 @ cbaew92 on May 18, 2017 2:30 PM
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    also I have no other system to try it in.... :/
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  - amdmatt @ cbaew92 on May 19, 2017 1:37 AM
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    I think you have a faulty GPU, i would submit an RMA.
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GIGABYTE RX 480 8GB Crashing issues

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