AnsweredAssumed Answered

Display driver not installing, claims I'm not administrator

Question asked by drembastid on May 18, 2016
Latest reply on Nov 8, 2016 by big.b

Hello, I am currently trying to install Crimson Software 16.5.2.1. However, it does not complete installation. When looking at the install log, the display drivers will not install. When clicking on "fail" it brings me to warning notes saying that I need to be logged in as Administrator. This is disconcerting due to the fact that I AM LOGGED IN as an administrator. I'm logged into the account I set this computer up. This is extremely aggravating because I'm trying to play Forza Motorsport 6 Apex and it prevents me from doing so, upgrading from 16.3.

 

Now however, my drivers aren't working at all and Crimson refuses to run, and I can't play any of my games. Please direct me to fix. Thank you.

 

Here is the install log:

 

Install Manager
Installation Report
05/18/16 16:37:40

 

Hardware information
NameAMD Radeon HD 7970
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x6798
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x0b00
Subsystem vendor ID0x1002
Other hardware
Existing packages
AMD Install Manager
HDMI Audio Driver
VulkanRT
AMD Settings
AMD Settings Branding
Packages for install
AMD Install Manager
Final Status:Success
Version of Item:9.0.000.4
Size:20 Mbytes
AMD Display Driver
Final Status:Fail
Version of Item:16.200.1010.1002
Size:90 Mbytes
HDMI Audio Driver
Final Status:Success
Version of Item:10.0.0.03
Size:1 Mbytes
AMD Settings
Final Status:Success
Version of Item:2016.0515.2148.37409
Size:150 Mbytes
AMD Gaming Evolved App
Final Status:Success
Version of Item:2.11.000
Size:49 Mbytes
VulkanRT
Final Status:Success
Version of Item:1.0.8.0
Size:9 Mbytes

Other detected devices
ManufacturerAdvanced Micro Devices, Inc.
Device ID0xaaa0
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0xaaa0
Subsystem vendor ID0x1002
ManufacturerAdvanced Micro Devices, Inc.
Device ID0xaaa0
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0xaaa0
Subsystem vendor ID0x1002
AMD Radeon Graphics Processor
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x6798
Vendor ID0x1002
Class Code0x030000
Revision ID0x00
Subsystem ID0x0b00
Subsystem vendor ID0x1002

Error messages
Driver Install: user must be a member of the Administrators group
Driver Install: user must be a member of the Administrators group

Outcomes