AnsweredAssumed Answered

Detection driver error. Contact AMD for assistance.

Question asked by creardo on Oct 4, 2016
Latest reply on Oct 6, 2016 by creardo

Sorry if somebody already tried to ask something similar but looking at it, i could not find anything lie the problem i am facing!


My rig is a AMD HD 78502GB, and Windows 10-64, 8GB RAM. I had a total system crash yesterday, during gameplay, and everything sttoped working, the screen became full of colorful pink/brown stripes and i had to restart the computer. After that, the Windows 10 cant log in again, and allways just before the Logon screen, it all becomes black screen (with no mouse point or whattever) or the colorful stripes appear.


Starting Windows 10 in Safe Mode works perfectly.


Searching for support at Windows foruns etc, they sent me to try to update the graphics card. However, trying to update my AMD drivers, i try the Autodetect and also the Update Radeon Crimson 16.9.2, but both give me the error "Detection driver error. Contact AMD for assistance." I tried also a "clean uninstall" of amd drivers, but i cannot perform it, since i get the SAME message ("Detection driver error...").


I need help!!