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kornely
Journeyman III

CodeXL causing blue screen

Hello,

I just started using CodeXL a few weeks ago, and it is great.  However, when I try to use it on my heavily multi-threaded app, it chugs for a while and then my machine blue screens and reboots.  I am using version 1.4.5724.0, and my server app has recently been ported to 64bit.  It uses native threads, Fibers, 3rd party software, freeware libs, etc.  It is a very large and complex product,

Any suggestions, workarounds, etc?  Is there paid support for this app?

Here is the dump summary:

MODULE_NAME: CpuProf

FAULTING_MODULE: fffff8000340d000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  5332b3cf

READ_ADDRESS: unable to get nt!MmSpecialPoolStart

unable to get nt!MmSpecialPoolEnd

unable to get nt!MmPagedPoolEnd

unable to get nt!MmNonPagedPoolStart

unable to get nt!MmSizeOfNonPagedPoolInBytes

0000000000000000

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:

CpuProf+1315

fffff880`05ed0315 ??              ???

BUGCHECK_STR:  0x1E_c0000005_R

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

LAST_CONTROL_TRANSFER:  from fffff800034cd738 to fffff80003482bc0

STACK_TEXT:

fffff880`095d2f38 fffff800`034cd738 : 00000000`0000001e ffffffff`c0000005 fffff880`05ed0315 00000000`00000000 : nt+0x75bc0

fffff880`095d2f40 00000000`0000001e : ffffffff`c0000005 fffff880`05ed0315 00000000`00000000 000007ff`fffe0008 : nt+0xc0738

fffff880`095d2f48 ffffffff`c0000005 : fffff880`05ed0315 00000000`00000000 000007ff`fffe0008 00000000`00000001 : 0x1e

fffff880`095d2f50 fffff880`05ed0315 : 00000000`00000000 000007ff`fffe0008 00000000`00000001 00000000`00000000 : 0xffffffff`c0000005

fffff880`095d2f58 00000000`00000000 : 000007ff`fffe0008 00000000`00000001 00000000`00000000 00000000`00000000 : CpuProf+0x1315

STACK_COMMAND:  kb

FOLLOWUP_IP:

CpuProf+1315

fffff880`05ed0315 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  CpuProf+1315

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  CpuProf.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

---------

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7 Replies
ekatz
Staff

Hi kornely,

Could you please provide the memory dump? (mini dump will suffice.)

Thanks.

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kornely
Journeyman III

I've attached two dumps.

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kornely
Journeyman III

I've uninstalled v1.4 and re-installed v1.3, and it seems to be working fine.

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dorono
Staff

Hi kornely,

Thank you for this report. This has now been confirmed as a CodeXL 1.4 bug on Win-7 and Win-8 platforms, in scenarios including a lot of thread creation and termination. It does not occur on Win-8.1.

The fix will be included in the next CodeXL release.

Thanks,

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dragongball
Journeyman III

Hi kornely,

Could you please provide the memory dump? (mini dump will suffice.)

Thanks.

---------------------------------------------------------------------------------------------

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Hi!

I just got a blue screen using CodeXL 1.4.5724.0 on Windows7 x64.

I've provide mini dump in the attachment.

Anton.

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Hi Anton,

Thank you very much for bringing this to our attention. The fault causing this BSOD is already fixed and will be available in the next version of CodeXL.

Thanks,

Ehud.

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