FirePro W7100 not recognized in Photoshop CC 2015 under Windows 8.1

Document created by fsadough Employee on Feb 9, 2016
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There is an issue with the latest Photoshop CC 2015 version (2015.1.2) and our FirePro graphics cards under Windows 8.1 ONLY with our latest web release driver (15.201.2401). The graphics card is not being recognized and user gets the error “Not sufficient VRAM available”.

 

  • Windows 7 is not affected
  • Windows 8.1 : Click here to download the fix
  • Windows 10, user needs to uninstall AMD drivers and have the Windows update install the AMD drivers. Our Windows 10 drivers do not have full workstation features yet

 

WINDOWS 7 64bit

PS2015.1.2_Win7_64bit_15.201.2401WEB_Pass.PNG

 

WINDOWS 8.1 64bit (Graphics card not recognized)

PS2015.1.2_Win8.1_64bit_15.201.2401WEB_Fail_01.PNG

 

WINDOWS 8.1 64bit (Graphics card not recognized)

PS2015.1.2_Win8.1_64bit_15.201.2401WEB_Fail_02.PNG

 

WINDOWS 8.1 64bit (Fix applied and graphics card recognized)

PS2015.1.2_Win8.1_64bit_15.201.2401AC_Pass.PNG

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